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#2973351 - 03/09/10 07:14 PM My G940 Throttle Has Turned Into Garbage  
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So I finally started flying with a squadron and on my first flight I start getting the problemsG everytime I throttle up the prop pitch goes to 7%. In G940 terms, the value of the left thrttle is inversly proportional to my R1 wheel. After redearching online at the Logitech boa3rds I find that it is a common problem and that Logitech may have taken QA shortcuts when manufacturing the throttles. It's been a couple of days and they haven't returned my email.

Anyomne else have similar trouble?


Words, such as liberal and liberty, all trace their history to the Latin liber, which means "free".
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#2976177 - 03/14/10 10:58 AM Re: My G940 Throttle Has Turned Into Garbage [Re: exhausted]  
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HI, I also have a G940 system and I have the same issues with the R1 and R2 wheel. I don't know if this is a G940 problem as in Wings of Prey the weels work fine.

Logitech must provide us with better tools I think. Also a working program for the collor of the buttons of the throttle I am still waiting for. There is a small demoprogram but it's crap.

#2978885 - 03/19/10 12:00 AM Re: My G940 Throttle Has Turned Into Garbage [Re: Hunkster]  
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That's what I think. I find that the throttle problems can be noticed using the windows controller panel in the control panel.

It effects all programs.


Words, such as liberal and liberty, all trace their history to the Latin liber, which means "free".
#2985475 - 03/29/10 09:11 PM Re: My G940 Throttle Has Turned Into Garbage [Re: exhausted]  
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I called them today and they had the nerve to try to convince me that the rotaries were only there for calibration. These guys are no good.


Words, such as liberal and liberty, all trace their history to the Latin liber, which means "free".
#2986210 - 03/30/10 08:37 PM Re: My G940 Throttle Has Turned Into Garbage [Re: exhausted]  
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UPDATE: After prying into customer support, I got my answer. The product is DEFECTIVE and I warrant a replacement.

There are many in my shoes, and I'm afraid there will be many more.


Words, such as liberal and liberty, all trace their history to the Latin liber, which means "free".
#2986568 - 03/31/10 10:21 AM Re: My G940 Throttle Has Turned Into Garbage [Re: exhausted]  
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what a shame, i am planing to buy new HOTAS, looks like G940 is out of the question then

#2986722 - 03/31/10 03:01 PM Re: My G940 Throttle Has Turned Into Garbage [Re: Vekiq]  
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That is a bummer. That is one thing that sort of sucks about the review process. We get the product as it comes off the line, and we write the review - but there is no way to tell about longevity issues (for hardware at least). For software..we can speculate on how much support there will be..or see the plug-ins for campaigns or missions or user support..but with hardware - well, only a vast user base and time and use will tell.

If what you are saying is widespread, I'll be glad that I didn't buy a G940. I'm still not convinced I want an X65F yet either..until I get some stick time with one. I'm still using my X52, and if it broke right now I might even just go with the X52 Pro or something..

Thanks for the info..keep us updated!

BeachAV8R



#2986806 - 03/31/10 04:50 PM Re: My G940 Throttle Has Turned Into Garbage [Re: BeachAV8R]  
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Originally Posted By: BeachAV8R
That is a bummer. That is one thing that sort of sucks about the review process. We get the product as it comes off the line, and we write the review - but there is no way to tell about longevity issues (for hardware at least). For software..we can speculate on how much support there will be..or see the plug-ins for campaigns or missions or user support..but with hardware - well, only a vast user base and time and use will tell.

If what you are saying is widespread, I'll be glad that I didn't buy a G940. I'm still not convinced I want an X65F yet either..until I get some stick time with one. I'm still using my X52, and if it broke right now I might even just go with the X52 Pro or something..

Thanks for the info..keep us updated!

BeachAV8R


Well, choice for you might be slightly more straight forward than it is for me.
I have X52 pro atm, but its not working correctly, in fact, it started misbehaving month after i got it, and that was after i bought X52 which broke down in 2 days, then replacement arrived unusable on arrival, and then Saitek replaced it with x52 pro that i have now. So Saitek will need to do loads of convincing in my case for me to consider any of their products, i was so pissed off with Saitek that i got Logitech G11 keyboard to replace Saitek eclipse, although keyboard was working fine, but i just did not want to use their product that essential for pc usage, i have it as backup now.

To give Saitek huge price tag for their X65 i would have to win lottery and not care about £300, or become totally delirious lol


Last edited by Vekiq; 03/31/10 04:51 PM.
#2986978 - 03/31/10 09:50 PM Re: My G940 Throttle Has Turned Into Garbage [Re: Vekiq]  
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I will cry the day my X45 gives up. Bought it secondhand off eBay, had it for about five years now, no problems.

I will probably go CH next time.

pfunk


"A little luck & a little government is necessary to get by, but only a fool places his complete trust in either one." - PJ O'Rourke

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#2992377 - 04/09/10 10:08 PM Re: My G940 Throttle Has Turned Into Garbage [Re: PFunk]  
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I sent my joystick system in yesterday via UPS prepaid label they sent me, and I should be expecting a replacement soon. They have recieved my package.


Words, such as liberal and liberty, all trace their history to the Latin liber, which means "free".
#2992395 - 04/09/10 10:35 PM Re: My G940 Throttle Has Turned Into Garbage [Re: exhausted]  
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I too am having that problem with my G940, but only in WoP. In FSX and RoF everything works perfectly, right now. I have only had this stick for about 6 weeks now.
I have noticed slight spiking in R1 which I use as radiator in RoF. Flying the Pfalz D.IIIa for example, I will see the radiator flap handle moving a little. I can move the R1 wheel some and it will be fine for a while, then start doing it again. I have also noticed a connection between this happening when using the left throttle lever. LOL, the R1 wheel isn't even on the left throttle, but moving the left lever seems to be connected to the spiking of the R1 wheel.
Neither R1 or the left throttle have ever kept their calibration in WoP though. They both go way way off after a few minutes of use. At least they do still work correctly in RoF and FSX (except for the spiking of R1).

What is going on with QA as of the last few years? Nothing is worth a crap anymore.
Motherboards dying due to bad caps, G25's dying shortly within a couple years, USB hubs dying after a year or two, now less than two month old joystick (a pretty expensive one at that) already showing signs of problem.

I'm not going to send it back yet, but I suppose I better find the return information. I did register it when I installed the software, so that's good. Come to think about it, I believe the confirmation email I got from them has a support addy in it.

Oh well, my 9years old X45 was beginning to have minor spiking around center on the stick, but at least it does still work. So if need be I can use it and the Saitek pro pedals as back up.
It sucks that a $80.00 joystick will hold up for 9 years and thousands of hours of use, and a $300.00 joystick begins to fail after 6 weeeks.


Scuderia Ferrari Marlboro
FIA Formula One World Championship
#2992476 - 04/10/10 12:53 AM Re: My G940 Throttle Has Turned Into Garbage [Re: TailFlamer]  
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TailFlamer, check to see if your problems ensue in the game controllers utility in the control panel. Click on the throttle and see if you can see the R1 spike when you manipulate the left throttle. Use it the same way you would in RoF.

Tell me what happens.


Words, such as liberal and liberty, all trace their history to the Latin liber, which means "free".
#2992767 - 04/10/10 04:17 PM Re: My G940 Throttle Has Turned Into Garbage [Re: exhausted]  
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Nope, I couldn't get it to do it in Game Controllers > Throttle Properties. I.E, moving throttle has no effect on R1/R2.
I had checked this before, when having problems with WoP. I thought it may have been my throttle, but in GC it's all fine.
I do notice that BOTH Throttle travel indicators pause sometimes when moving the levers. They always starts again, but the left one does stop around the halfway point for a slit second. The right one is more towards the lower end of the range where it stops. I have never noticed this happening before today. And they only do it sometimes. Most of the time they follow exactly my levers movements.
Really surprised to see this and clearly it shows my 6wk old throttle has something not exactly right about it.
In RoF this seems to have no adverse effect on my Mixture settings (i use left throttle for Mixture on planes that have it).
Nor in FSX does it effect the propeller pitch.
In WoP, this may explain why it loses calibration of the left throttle for propeller pitch though.

R1/R2 are rock steady and doesn't show spiking or anything weird when rotating the wheels. There is a 2-3 degree dead zone before the indicators begin to show movement from full. It has this at either stop end (top or bottom range limit shown in indicator).
No idea why in WoP R1 won't hold calibration for mixture.

Sorry I sounded so negative about todays products. But I do believe service life is a lot less than what was made 10+ years ago. I have had soooo many things fail that were not very old at all these last few years. I remember going to the store and coming home with a item you could rest assured would last for years to come, if treated well. I have a lot of junk 30+ years old that still works perfectly, where I have had to trash similar recently purchased items that didn't last 5 years.

I know the old saying, 'they don't build it like they used to', but that is a really OLD saying. Some truth to it, of course. Lately it really seems to have escalated in its meaning though.


Scuderia Ferrari Marlboro
FIA Formula One World Championship
#2992967 - 04/11/10 12:35 AM Re: My G940 Throttle Has Turned Into Garbage [Re: exhausted]  
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Well hate to continue the bad news but my R1/R2 began flipping out in December. Called support and they said they'd never heard of this before but were quick with a replacement (plus new rudder and stick which is taking space in the closet). The replacement worked fine until last month. Now the Wheels are as useless as the mini-stick. So, don't get your hopes up too high even with the replacement.

#2992971 - 04/11/10 12:38 AM Re: My G940 Throttle Has Turned Into Garbage [Re: Smokin_Hole]  
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Oh...and regarding checking this issue in the profiler. Initially, it won't be noticeable. But like a cancer it get's worse with time and eventually you will easily see spikes as you move the right throttle. Try moving the wheels close to but not quite at their top and aft stops, respectively. That is where the spikes were most pronounced on my 2 throttles.

#2993129 - 04/11/10 09:21 AM Re: My G940 Throttle Has Turned Into Garbage [Re: Smokin_Hole]  
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I still have a long time left on my warranty, so I will hold out as long as I can before looking into service and returing mine for replacement. Maybe they will correct the problem soon and when I do get a replacement, it will not have this issue.


Scuderia Ferrari Marlboro
FIA Formula One World Championship
#2993320 - 04/11/10 06:06 PM Re: My G940 Throttle Has Turned Into Garbage [Re: Smokin_Hole]  
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Originally Posted By: Smokin_Hole
Well hate to continue the bad news but my R1/R2 began flipping out in December. Called support and they said they'd never heard of this before but were quick with a replacement (plus new rudder and stick which is taking space in the closet). The replacement worked fine until last month. Now the Wheels are as useless as the mini-stick. So, don't get your hopes up too high even with the replacement.


My hopes aren't actually that high for the replacement. I figure there was a QA step missed or shortcut which has lead to a series of bad joysticks.

.....absolute bullsh!t


Words, such as liberal and liberty, all trace their history to the Latin liber, which means "free".
#2994822 - 04/14/10 01:30 PM Re: My G940 Throttle Has Turned Into Garbage [Re: exhausted]  
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Be aware that WoP is a crap flightSIm. It looks great but the controls lack.

I have a G940 system too and it works fine except in WoP. Also a shame that Logitech haven't updated fot a couple of months. It's a HOTAS that is still in development. My advice is to skip the profiler software and assign all the buttons and axis in het game itself

#2995305 - 04/15/10 11:55 AM Re: My G940 Throttle Has Turned Into Garbage [Re: Hunkster]  
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Copying a post from 1C forum made by MikkOwl

Quote:
Forwarding some news from the Logitech support forums, in my own words:

* Logitech Profiler (the main drivers/software) was getting a major rewrite (6.0 - Don't remember) that has been worked on for a long time, since September we assume, 7 months. So long that the bugs of the G940 was really infuriating users, who were kept in the dark about any updates/bug fixes. Enough angry customers and probably to patch the damaged reputation of the G940 has made them divert resources for a minor (but major in importance) update, version 5.09.
* 5.09 is not far from release. Has seen limited distribution to software developers for last minute feedback.
* Focus of release is bug fixes, but not entirely.
* Profiler bug fixes are mentioned.
* Unspecified functionality bugs to be fixed (probably the reversal bug which is pretty major, and was confirmed as being worked on to fix in December 2009).
* Changes/work-arounds of force feedback implementation in third party games (that would be all games that has force feedback support I suppose?). Centering spring force is mentioned specifically. I believe it most likely to be the 'slop' issue in sims such as IL-2.
* One type of BSOD eliminated.
* New capabilities of the device will be unlocked.
* More specifics coming within a week.


Original post here
http://forum.1cpublishing.eu/showpost.php?p=154666&postcount=69

#2996945 - 04/17/10 10:28 PM Re: My G940 Throttle Has Turned Into Garbage [Re: TailFlamer]  
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The exact same thing happened to me where the R1 and R2 input was spiking every time I moved the throttles. This happened in IL-2 1946, WOE, and LOMAC. I debated taking it apart and seeing if there was something I could fix vs. sending it in for a return. Impatience won out and I removed the bottom enclosure only to find a glaring design flaw. The cable that sends data from the the R1 and R2 dials and attaches via a 10 pin connector to the circut board is too short and every time you move the throttles it pulls on the connector. The two dials are probably potentiometers and having the contacts in the connectors rub against each other repeatedly is going to cause problems. I removed a screw that holds the cable in place adding some slack and problem solved. I'd still suggest returning it to Logitech if you're having this problem.

If anyone from Logitech is reading this, please increase your cycle tests. People use the throttle far more than 10,000 cycles smile And come up with a better solution for internal cable management. Other than that, I love the system. I can't imagine going back to flight sims with out force feedback, rudder pedals, and split throttles.

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