Mac deserves what it gets in this lawsuit - they had a chance to correct the issue and they chose to ignore it and brush it off with a "sorry some customers didn't get what they expected" apology. The product will probably be discontinued due to this. Piss poor management going on here, they had a potential cash cow product on their hands and completely blew it to bad QC
I'd add that anyone who orders mozzarella sticks at McDonald's pretty much deserves what they get.
I don't think I could ever be disappointed with mozzarella sticks from McDonald's because that's a disaster. Say it out loud three times slowly: McDonald's Mozzarella Sticks. Um, no.
This is a chain that serves a passable hamburger at a cheap price, a fish sandwich that's usually dry as drywall for a dollar, and chicken nuggets as a side order. Fries are really good.
Not to say I don't order the fish sandwich. And yes, I know the McRib sandwich is of dubious ingredients, but I don't care. It could be Baby Harp Seal meat and I'd order it.