What did you hear, because I must be missing it. What I see is the OP made a purchasing mistake, asked Epic to fix it, and they said no as per their stated policy. We've all made a similar mistake I'm sure. It's no shame to have done so, especially if he liked the first two Metro games, it might be hard to know he wouldn't like Exodus (although this does intrigue me). But Epic's return policy is public, is fair in my opinion, and they have no obligation to make Tom feel better. Epic may be the worst company in gaming, though my experience with them has been fine. But they wouldn't deserve that rep based on this thread.

I had to get the Epic store for RDR 2 since I didn't want to wait for Steam. No trouble. Matter of fact I also got Borderlands 3, and plan to get Exodus. Borderlands 2 is at the top of my 'most underrated games' list, so buying the new one was a given. Mainstream reviews are decidedly mixed, but Borderlands 2 clicked with me on every level so I was buying it regardless. Glad I did too. It's a lot of fun.

RDR 2, Borderlands 3 and Exodus are all on sale on Epic right now as a matter of fact. They are trying to steal a march on Steam sales obviously, but a sale so soon after release is good for gamers.

Stumbled across the Epic games roadmap for development. Not a bad list if they stick to it. Self service refunds coming soon, within guildelines as well as a limited time for price protection, which I really like the sound of. I hate buying a game just to have it go on sale the next day or two.

https://trello.com/b/GXLc34hk/epic-games-store-roadmap

Mod support coming soon too.

almost no action - I was listening to dialogue that went on an on.

example : right at the beginning you need to help steal a train and after a quick firefight I had to listen to a very long and quite uninteresting dialogue.

Epic is the kind of store that denies a request with a "sorry for the inconvenience, distress etc." copy/paste answer that is done without reading why you requested a refund.

I have not played Exodus but I have been told by several friends who have played it that one major change from the previous two games is that you spend the great majority of the time above ground instead of underground in the subway system.

first thing that happens is that - you get away from the Metro.

Could be kind of interesting if it were another game which is precisely what it should have been, if you never played any Metro then you can enjoy it more. The best game of the series still is the first one: claustrophobic, dark and short dialogues that moved the story to next chapter.

Another bothersome thing: they talk in fake-Russian accented English, I looked for a Russian language option with subtitles but there wasn't one.

.

I’m pretty sure the first two Metro games also only had Russian-accented English so why expect this latest one to be different?

very short dialogues - did not bother me at all and then an extended level full of action.

but a 10 minute train ride listening to it was too much.

I like that part of the Metro games. Doesn't sound much different that how Last Light was done, but maybe I'll be annoyed by it too, once I buy the game. In LL you walked through the stations and had all the little conversations to overhear. If you stopped and listened to them all you gained moral points or whatever they were called, to get a better ending. If you listen closely you hear a sound like a distant train whistle and I think the screen flashed, but so quickly you could miss it.

I understand that Exodus has the same mechanic, but this time around the conversations are not factored in, but you can listen in to find info on stashes and the like.

in Exodus the game sort of pauses for the conversation ... maybe they should have gone the way Alien: Isolation did, let the game tell the story not have it told to you.

Exodus does pick up (less talk, more action) once you get to the first open map (Volga/Winter).

There are a few "dark corridor" levels inbetween the more open sections too, so I personally liked that balance.

There definitely should be a Russian voice version, not sure if Epic is selling only localized versions...?

I would think that a Russian language version exists for the Russian market so maybe it's a case of Epic (a US company) not bothering with offering the Russian language version since the assumption is that not too many players would be interested.

could be that that is the reason - but more likely it was the developer that did that. There is an option in game to translate Russian signs and markings in English.

From december 19 until january epic store will give a free game per day to comemorate their one year aniversary