#4439479 - 09/18/18 04:17 AM
Re: gmail/google headaches
[Re: Dunolde]
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Joined: Dec 2008
Posts: 26,557
wheelsup_cavu
Lifer
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Lifer
Joined: Dec 2008
Posts: 26,557
Corona, California
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Went through this automated hell a few months back and I almost lost my YouTube account. If you don't give them a phone number you will eventually lose the account since they require you to use the automated account recovery methods since there is NO live help available anymore. I finally broke and gave up and gave them a phone number just to avoid their automated BS that doesn't work if you aren't using a cellphone to allow them to send you an account recovery number. Wheels
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#4439598 - 09/18/18 07:57 PM
Re: gmail/google headaches
[Re: Dunolde]
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Joined: Nov 2002
Posts: 2,509
Deacon211
Senior Member
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Senior Member
Joined: Nov 2002
Posts: 2,509
Louisville, KY
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Over the past few weeks, I have had the opportunity for some very therapeutic yelling at AOL. It seems that their new multi step verification process requires separate passwords for any non-AOL apps that access their email (Outlook, iPhone, IPad, etc).
They didn’t actually, you know, tell anyone about it. But, I began to have intermittent bouts of “invalid password”notifications.
Don’t know if they are related, but sounds similar. Just pray that fixing it doesn’t insta-delete all your old emails like it did mine.
Good luck.
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#4439660 - 09/19/18 02:46 AM
Re: gmail/google headaches
[Re: Dunolde]
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Joined: Dec 2008
Posts: 26,557
wheelsup_cavu
Lifer
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Lifer
Joined: Dec 2008
Posts: 26,557
Corona, California
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There might be one option left for you? It did work for me. If you have a second email account where they sent an account recovery email you might still have a shot at recovering your account. I had a customer support email asking for verification that I had recovered the account in my files that was about 90 days old. I had already sent it in once letting them know that I had recovered the account but I sent it again telling them that I still needed help since I had no other options left. It worked and that allowed me to reset the Password again but I absolutely had to give a cell phone number as a secondary verification to avoid losing the account again. Hi there, Here at Google, we're constantly trying to provide you the best customer support experience. You recently contacted our support team to regain access to your Google account. Since then, have you been able to successfully sign back into your account? - Yes, I'm all set
- No, I still need help
Thanks for helping us bring you the best customer support experience! Regards, The Google Accounts team Wheels
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#4439774 - 09/19/18 09:59 PM
Re: gmail/google headaches
[Re: Mr_Blastman]
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Joined: Feb 2001
Posts: 2,829
mikew
Senior Member
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Senior Member
Joined: Feb 2001
Posts: 2,829
UK
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Google gives no support for anything. Not even if you email them. They don't give a damn about their customers. Oh yes they do. It's just that their users are not customers but sources of data that is the product they sell to their customers.
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#4439802 - 09/20/18 12:08 AM
Re: gmail/google headaches
[Re: mikew]
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Joined: Dec 2008
Posts: 26,557
wheelsup_cavu
Lifer
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Lifer
Joined: Dec 2008
Posts: 26,557
Corona, California
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Google gives no support for anything. Not even if you email them. They don't give a damn about their customers. Oh yes they do. It's just that their users are not customers but sources of data that is the product they sell to their customers. Yep. Glad to hear it is working for you again. Wheels
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