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#4157167 - 08/13/15 06:54 PM Best customer service EVER!  
Joined: Jul 2013
Posts: 45
MCUSA Offline
Junior Member
MCUSA  Offline
Junior Member

Joined: Jul 2013
Posts: 45
So I managed to find an amazing deal on a CH Products Fighterstick on Ebay - pre-owned but in great condition for $70.00 shipped. After purchasing it, I found afterwards that the USB cable unfortunately was rather frayed in one portion. The stick worked perfectly, but the frayed cord was something that I did not want to take a chance on. I reached CH Products' support email asking whether electrical tape would work as a temporary solution or if I should get a replacement cord. I got the following response from Jon Soucy at APEM:
"Hi Marc,

Electrical tape may work as a temporary solution, but if you provide your postal mailing address we can send out a USB Cable free of charge.



Jon Soucy"

Needless to say, I thanked him immensely, gave him my address, and within 2 days I received a replacement cord. Hands down, that is the best customer service I have received from any gaming peripheral company, PERIOD! thumbsup

Inline advert (2nd and 3rd post)

#4157177 - 08/13/15 07:40 PM Re: Best customer service EVER! [Re: MCUSA]  
Joined: Sep 2002
Posts: 11,250
531 Ghost Offline
USMC
531 Ghost  Offline
USMC
Veteran

Joined: Sep 2002
Posts: 11,250
Elizabeth City NC
thumbsup

WTG Jon!


Originally Posted by Abraham Lincoln
America will never be destroyed from the outside. If we falter and lose our freedoms, it will be because we destroyed ourselves.


#4157795 - 08/15/15 01:49 PM Re: Best customer service EVER! [Re: MCUSA]  
Joined: Feb 2008
Posts: 544
hannibal Offline
Member
hannibal  Offline
Member

Joined: Feb 2008
Posts: 544
CH is the BEST.
my modded controllers all use the CH circuit boards.
control manager > (target/profiler)

i have to say, I LOVE CH Products!

#4157893 - 08/15/15 07:32 PM Re: Best customer service EVER! [Re: MCUSA]  
Joined: Apr 2006
Posts: 761
Speyer Offline
Member
Speyer  Offline
Member

Joined: Apr 2006
Posts: 761
In the states? I'm in the UK and was basically told 'tough' when I enquired about buying a new cable for my CH pedals.

#4158112 - 08/16/15 02:20 PM Re: Best customer service EVER! [Re: MCUSA]  
Joined: Jul 2006
Posts: 1,160
Cali Offline
Military Advisor - USAF
Cali  Offline
Military Advisor - USAF
Member

Joined: Jul 2006
Posts: 1,160
Davis-Monthan AFB, Az
I love CH, just wish they would update their product.


i5-2500k @ 3.3, Asus P8Z77-V LE mobo Windows 7 64-bit, 8GB 1866mhz
EVGA GTX 670 FTW 2GB, 256GB SSD, 500GB WD, Warthog, uber modded Cougar, TM Cougar MFD's, TrackIR 5, G15 keyboard


#4158294 - 08/17/15 06:07 AM Re: Best customer service EVER! [Re: MCUSA]  
Joined: Jan 2010
Posts: 456
tirta Offline
Member
tirta  Offline
Member

Joined: Jan 2010
Posts: 456
Yes Ch is the best.
Too bad there is no new products.

If you want try the worst,
buy Thrustmaster.


Moderated by  RacerGT 

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