Hi Cromwell contact us on support with your order number and we can check. Normally
as per wesbite;
IMPORTANT BACKUPS NOTE:
MAKE A BACKUP! The download links are NOT lifetime guaranteed links, they expire.
So backup your WOFF downloads onto an external hard drive or DVD. Then if your hard drives fail you can later install WOFF again.
NOTE : If you lose the file and wish a new download link to be generated we will require an admin fee of $5 per item. So please back it up! to save us time and you money!
Look after the file as if it was a CD.