I wouldn't make fun of him :-/
He faces a situation that makes no sense, and asks a question to try and understand. The question sounds silly to you because you don't know what he is talking about.
Sorry, I'm not making fun of HIM but rather the way the question was phrased.... and the many times such responses are given to such questions. To RockEye: no offense meant and I apologize if I've offended.
The point still remains though: Need more info to help him.
I do know what he is talking about --- the program does not work as intended. But that's all we **DO** know. The question is silly because:
> When was the last time the program worked correctly? Update 4? 5? 6?
> When exactly does the program do an error? Straight away after clicking Launch? On the 2D map? When going into 3D?
> What is his system specs? Has he changed anything? Upgraded something, perhaps?
> And so on and so forth.
See how the question now sounds silly given the information supplied?