That means that usually if you click the support button, your email provider opens with automatically Support@overflandersfields.com as receipient. But if you have a provider, where you first have to log in to and then open email pages etc. (AOL for instance), the button can not open it directly. That's why your message appears. So what you need to do is to log in into your emails, open a new email and manually copy and paste Support@overflandersfields.com as receipient. HTH