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#3890690 - 01/06/14 10:38 PM Salute to OBD and technical support people.  
Joined: Mar 2009
Posts: 7,532
DukeIronHand Offline
Hotshot
DukeIronHand  Offline
Hotshot

Joined: Mar 2009
Posts: 7,532
High over the Front
Hats off to OBD and the "help desk"!

They spent hours with me today getting WOFF to work and it wasn't even their problem so to speak;
The malfunction was on my end that a reinstall of my OS solved.

The gentleman who helped me throughout the day (dunno if I should post his given name here) was helpful, courteous, knowledgeable, and very professional.

This kind of customer support is rare in this day and age and it was much appreciated!
You have a customer and friend for life gentleman.

#3890746 - 01/07/14 12:32 AM Re: Salute to OBD and technical support people. [Re: DukeIronHand]  
Joined: Jan 2010
Posts: 84
GrimReaper Offline
Junior Member
GrimReaper  Offline
Junior Member

Joined: Jan 2010
Posts: 84
Yep, when I first got the game, they spent a good portion of a Saturday morning assisting me....great service.

#3891048 - 01/07/14 01:44 PM Re: Salute to OBD and technical support people. [Re: DukeIronHand]  
Joined: Jun 2009
Posts: 259
SimonC Offline
Member
SimonC  Offline
Member

Joined: Jun 2009
Posts: 259
North of England
Pol - if you're reading the above tributes, can I ask you to check the support@overflandersfields email please? I've got a download problem and only 3 days to get something sorted! It's all explained in the email.

Thanks,
Si

#3891070 - 01/07/14 02:38 PM Re: Salute to OBD and technical support people. [Re: DukeIronHand]  
Joined: Jan 2009
Posts: 4,448
Hellshade Offline
Hellshade
Hellshade  Offline
Hellshade
Senior Member

Joined: Jan 2009
Posts: 4,448
Florida
First class support has always been the hallmark of OBD. They are very passionate about making sure they are offering the very best possible single player WWI experience anywhere.

salute


Flying Wings Over Flanders Fields: Between Heaven & Hell II
videos at www.youtube.com/hellshade68

#3891153 - 01/07/14 04:56 PM Re: Salute to OBD and technical support people. [Re: DukeIronHand]  
Joined: Jul 2012
Posts: 282
Beanie Offline
Member
Beanie  Offline
Member

Joined: Jul 2012
Posts: 282
Canterbury, Kent
I agree with you Hellshade. There first class support is the hall mark of people who care. They have always been willing to go that extra mile.

As always - excellent service and well done - customer service as it should be!


'Der Fuchs'

BOC Member
'BWOC BWOC BWOC'
#3891494 - 01/08/14 03:05 AM Re: Salute to OBD and technical support people. [Re: DukeIronHand]  
Joined: Jul 2009
Posts: 556
Broadside_Uda_Barn Offline
Member
Broadside_Uda_Barn  Offline
Member

Joined: Jul 2009
Posts: 556
Honolulu, HI
Yes, let me chime in here as well.
WM assisted me when I was having trouble with my controllers.
He was very expedient and helpful (even offering to skype me to walk me thru it).

Pol has also assisted me with a few threads and questions that I've had.

Assistance and support like this means a LOT to me, and I'm sure others.

Thanks OBD!


AKA: Major Awesome
System specs:
CPU: i7 3770k @3.5GHz stock w/Phanteks PH tc14pe cooler
MB: Asus Maximus V Gene
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GPU: Nvidia GTX670 4GB Drivers: 314.22
Extras: MS Force Feedback 2 Joystick, CH Pedals, TrackIR 5, Saitek Throttle Quadrant, ButtKicker Gamer 2, 3 24" monitors for 5760x1200

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