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#3799314 - 06/20/13 11:01 AM EVGA RMA  
Joined: Dec 2000
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NimRud Offline
Member
NimRud  Offline
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Joined: Dec 2000
Posts: 662
Germany
Recently my 2.5 years old GTX 580 SuperClocked card from EVGA showed some weird behaviour with wite lines all over the screen plus it no longer booted to the monitors native resolution.
Cleaning the cards cooler and reinstalling several different driver sets didnt help and testing the card in another perfectly working system still gave the same errors.

Contacted EVGA and after a very brief e-mail convsersation (one day) was given a RMA ticket and asked to sent the card to the European EGVA central in Munich.
Today I received the replacement, a GTX 680 card. Imagine my surprise! yep

The whole process from first contact to EVGA support to receiving the replacement card took 8 days.

That kind of support is outstanding and to be honest I didnt expect that! thumbsup

Now I dont know what to do with the "new" GTX 680 card as I got me a brandnew GTX 770 card already which wont leave my main system anytime soon as its just that good! wink


Frank
Inline advert (2nd and 3rd post)

#3799339 - 06/20/13 12:18 PM Re: EVGA RMA [Re: NimRud]  
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Chucky Offline
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Chucky  Offline
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That is excellent service and I know how you feel about getting a better product back.

I sent my 12 month old i5 laptop off for repair and they sent my a nice i7 one as replacement.


“In the age of information, ignorance is a choice.”
#3799375 - 06/20/13 01:42 PM Re: EVGA RMA [Re: NimRud]  
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AggressorBLUE Offline
Check out my
AggressorBLUE  Offline
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Jerz
Makes sense. Assuming a given company has it's quality control act together (ie, very low failure rate) it's easier to toss a new card to the 0.X % of users that have issue, rather than keep a stock pile of old hardware.

Very good to hear though, as I just bought an EVGA GTX 660 SuperClocked myself smile

Last edited by AggressorBLUE; 06/20/13 01:42 PM.

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#3799392 - 06/20/13 02:08 PM Re: EVGA RMA [Re: NimRud]  
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SkateZilla Offline
Skate Zilla Graphics
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Virginia Beach, VA
eVGA was awesome for me during my 8800 GPU infatuation,

Use one for PhysX

GTX 770 = 680 GK104-425

You ******* COULD ********** Flash your 680 to a 770 if you google around.

Last edited by SkateZilla; 06/20/13 02:18 PM.

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#3799445 - 06/20/13 03:28 PM Re: EVGA RMA [Re: SkateZilla]  
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NimRud Offline
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NimRud  Offline
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Posts: 662
Germany
Originally Posted By: SkateZilla
..
Use one for PhysX


A GTX 680 would probably be overkill just for PhysX right now.
Not worth the extra power consumption imo.


Originally Posted By: SkateZilla

GTX 770 = 680 GK104-425

You ******* COULD ********** Flash your 680 to a 770 if you google around.


Heard about that before, but its just a new card ID after that flash.
Doubt a stock 680 can run those higher VRAM and GPU clockspeeds of the newer 770 cards?!
And then there is always MSI Afterburner or EVGA Precision to overclock your 680 to 770 specs without the risk of flashing a bios. wink

Right now Im running this new EVGA GTX 770 card.
Not worth the upgrade if you own a GTX 680 card already but it is giving me quite a boost compared to my old GTX 580.
Plus it so runs so much cooler and quieter under load!


Frank
#3799454 - 06/20/13 03:37 PM Re: EVGA RMA [Re: NimRud]  
Joined: Nov 2004
Posts: 17,621
SkateZilla Offline
Skate Zilla Graphics
SkateZilla  Offline
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Virginia Beach, VA
keep it as a backup. pretty much what my 8800's do


HAF922, Corsair RM850, ASRock Fata1ity 990FX Pro,
Modified Corsair H100, AMD FX8350 @ 5.31GHz, 16GB G.SKILL@DDR2133,
2x R7970 Lightnings, +1 HD7950 @ 1.1/6.0GHz, Creative XFi Fata1ity Platinum Champ.,
3x ASUS VS248HP + Hanns�G HZ201HPB + Acer AL2002 (5760x1080+1600x900+1680x1050), Oculus Rift CV
CH Fighterstick, Pro Throt., Pro Pedals, TM Warthog & MFDs, Fanatec CSR Wheel/Shifter, Elite Pedals
Intensity Pro 10-Bit, TrackIR 4 Pro, WD Black 1.5TB, WD Black 640GB, Samsung 850 500GB, My Book 4TB
#3799725 - 06/21/13 12:57 AM Re: EVGA RMA [Re: NimRud]  
Joined: Jun 2009
Posts: 3,911
Allaire Offline
Donkeystrength Proponent
Allaire  Offline
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Senior Member

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AR, USA
There was a point where EVGA used some Sacon capacitors on Mobos and video cards and their failure rate was astronomical. I had a whole set of caps blow on the video card to the point where it only had half the install number.


Cave canem, te necet lingendo.

Silent enim legēs inter arma.
#3800088 - 06/21/13 07:14 PM Re: EVGA RMA [Re: NimRud]  
Joined: Feb 2000
Posts: 49,716
Jedi Master Offline
Entil'zha
Jedi Master  Offline
Entil'zha
Sierra Hotel

Joined: Feb 2000
Posts: 49,716
Space Coast, USA
Originally Posted By: NimRud
wink

Right now Im running this new EVGA GTX 770 card.
Not worth the upgrade if you own a GTX 680 card already but it is giving me quite a boost compared to my old GTX 580.
Plus it so runs so much cooler and quieter under load!


I have a 570, so the 770 is on my list. I just need a job so I can PAY for it. smile



The Jedi Master


The anteater is wearing the bagel because he's a reindeer princess. -- my 4 yr old daughter
#3800305 - 06/22/13 01:30 PM Re: EVGA RMA [Re: Chucky]  
Joined: May 2005
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Phoenix Offline
Member
Phoenix  Offline
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Joined: May 2005
Posts: 897
Originally Posted By: Chucky
That is excellent service and I know how you feel about getting a better product back. I sent my 12 month old i5 laptop off for repair and they sent my a nice i7 one as replacement.


I agree with you Chucky. Here is every graphics card I've ever owned. The only card that ever failed on me was entirely and obviously my fault, and they replaced it anyway. Wouldn't buy from anyone else. smile

#3802365 - 06/27/13 11:59 PM Re: EVGA RMA [Re: NimRud]  
Joined: Dec 2002
Posts: 4,078
Flogger23m Offline
Senior Member
Flogger23m  Offline
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Joined: Dec 2002
Posts: 4,078
US
Wish I had gotten similar. Got two GTX 560tis that were defective out of the box and they best they could do was give me a refurbished card. Of course I'd have to pay $15-20 to ship it. I can understand getting a refurbished card if your video card died after a year or more, but for a card that had its PCI-E connector cracked out of the box you would think they could give you a new card. I did the returns through Amazon instead and finally got a working card.

With my GTX670 I went with MSI as EVGA's policies and extra price (they are about $20-30 more) are not worth the trouble.


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