#3499554 - 01/20/12 07:54 PM
arg... chatting with Dell product support
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Joined: Apr 2002
Posts: 17,733
Joe
Veteran
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Veteran
Joined: Apr 2002
Posts: 17,733
Bridgewater, NJ
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I'm considering a new Core i3 laptop. I want it to have 8GB of RAM and be as small as possible. The Dell Inspiron line fits the bill the best, and they offer an Inspiron 14R with a 14-inch screen, 2.3 GHz Core i3, and 4GB of RAM, for $500. I wanted to find out if the laptop comes with 2x 2GB of RAM or 1x4GB. 4GB 1333 MHz DDR3 memory modules are $18 each on Newegg right now, so it's not a huge expense to buy 1 or 2 of them, but it would be nice to know. Here is the chat transcript with Dell. Note that it took 25 minutes to get my answer, complete with salesperson BS, and that she kept rambling on afterwards... 2:12:20 PM System Thanks for choosing Chat to assist you in making your purchase on Dell.com. A Dell.com Chat Expert will be with you shortly.
2:12:40 PM System We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
2:12:50 PM System You are now being connected to an agent. Thank you for using Dell Chat
2:12:50 PM System Connected with Merriam V
2:13:00 PM Merriam V Welcome to Dell US Chat! My name is Merriam V and I will be your Dell.com Chat Expert. I can be reached at us_dhs_chat_reply@dell.com or via voicemail at 1-800-379-3355 Ext-2160085. How can I help you today?
2:13:22 PM Joe Keefe Hi. I am considering purchasing an Inspiron 14R laptop with 4GB of RAM
2:13:34 PM Joe Keefe The memory spec is listed as 4GB Single Channel DDR3 SDRAM at 1333MHz
2:13:48 PM Joe Keefe can you tell me if this is a single 4GB SODIMM or 2 2GB SODIMMs?
2:14:05 PM Merriam V yes they do
2:14:20 PM Merriam V but in a limited stocks
2:14:31 PM Joe Keefe I didn't ask a yes or no question
2:15:55 PM Joe Keefe I want to know if an Inspiron 14R with 4GB RAM comes with a single SODIMM that has a capacity of 4GB, or if the memory comes 2x2GB
2:17:09 PM Merriam V let me look fo your system
2:17:14 PM Merriam V pls hold on
2:19:25 PM Merriam V can you enlighten me Joe about the usage of this computer for you]
2:19:42 PM Joe Keefe what would you like to know?
2:20:30 PM Merriam V Aside from emailing, web browsing, what else do you plan in using the system for?
2:21:17 PM Joe Keefe The system will primarily be used as a portable alternative to my desktop for Sibelius professional music notation software
2:21:46 PM Joe Keefe a dual-core i3 and 4GB of RAM will be sufficient for this purpose and I'm looking for something small, so the 14R is a good fit
2:22:24 PM Joe Keefe I'm not sure why my usage affects the answer to whether there is one stick of memory or two
2:24:05 PM Merriam V How much are you willing to spend for the system?
2:25:09 PM Joe Keefe $500, which is what it costs...
2:26:00 PM Merriam V cool
2:26:02 PM Joe Keefe but only if it has one stick of 4GB memory
2:26:09 PM Joe Keefe it's a simple question...
2:29:55 PM Joe Keefe Are you there, Merriam?
2:31:41 PM Merriam V the computer will have a built in memory card
2:31:46 PM Merriam V or module
2:31:56 PM Joe Keefe right - just one?
2:32:09 PM Merriam V but you can use an external USB or memory stick
2:32:11 PM Joe Keefe that would mean that there is an expansion slot for an additional memory module
2:32:34 PM Joe Keefe OK, let's back up
2:32:48 PM Joe Keefe typically Dell laptops have slots for two memory modules
2:33:03 PM Joe Keefe does the current Inspiron 14R model have two memory module slots?
2:34:17 PM Merriam V yes there are two slots for the memory module
2:34:46 PM Joe Keefe and does the current Inspiron 14R, when shipped with 4GB of RAM, fill one or both of those slots?
2:35:57 PM Merriam V it can come standard with 2 2GB memory modules
2:36:24 PM Joe Keefe is there a way to get it with 1 4GB module and one open slot?
2:36:57 PM Merriam V that is not part of the configuration process Joe
2:37:24 PM Joe Keefe ok; thank you
2:37:24 PM Merriam V we cannot specify how many memory slots should be occupied
2:38:22 PM Merriam V we have a package under $500
2:39:12 PM Joe Keefe The Inspiron 15?
2:40:42 PM Merriam V we also have and Inspiron 15R with the starting price of $499.99
2:41:09 PM Joe Keefe right - I want the smallest laptop available for a low price and a Core iX processor, so the 14R is a better fit for me
2:41:37 PM Merriam V that is correct
2:41:57 PM Merriam V the screen size is only 14.0" measured diagonally
2:42:47 PM Merriam V and weight is only 343.00 mm (13.50 inches)
2:43:07 PM Merriam V sorry that is the width
2:43:20 PM Merriam V weight is less than 2.27 kg (5.01 lb)
2:43:24 PM Joe Keefe yep, that's what I want
2:44:13 PM Merriam V would you like me to save a system in your customer profile now Joe
2:44:21 PM Joe Keefe no, that's OK
2:44:33 PM Merriam V Do you have any other concerns before I let you go?
2:44:37 PM Joe Keefe no
2:45:18 PM Merriam V Our Chat team strives to provide the very best levels of customer service. My manager gets all the feedback and we use it to help our customers. Thank you for choosing Dell's Sales Chat and have a wonderful day!
2:45:18 PM Merriam V May I ask a very small thing from you? Would you be so kind as to answer my survey? I would appreciate it so much coming from you.
2:45:25 PM Joe Keefe sure
2:45:39 PM Merriam V Thank you! Thank you! This would really make my day as this is VERY important for me =)
2:45:49 PM Merriam V Please Click the “EXIT” button and NOT “X”, for you to be able to answer the survey for me. Thank You. (be sure to disable the pop-up blocker C”,) It has been a pleasure! She was awfully excited about receiving negative feedback... Anyway, at this point I have no idea what to expect (1 or 2 DIMMs) so I'll just wait until I receive it and crack it open then. What a waste of time...
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#3499565 - 01/20/12 08:06 PM
Re: arg... chatting with Dell product support
[Re: Joe]
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Joined: Nov 2004
Posts: 17,632
SkateZilla
Skate Zilla Graphics
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Skate Zilla Graphics
Veteran
Joined: Nov 2004
Posts: 17,632
Virginia Beach, VA
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why would it be listed as SINGLE CHANNEL if its 2 Sticks.? 2 Sticks would be running in dual channel mode.
Just buy 2 4GB sticks, and remove their crap ram when you get it.. easy.
HAF922, Corsair RM850, ASRock Fata1ity 990FX Pro, Modified Corsair H100, AMD FX8350 @ 5.31GHz, 16GB G.SKILL@DDR2133, 2x R7970 Lightnings, +1 HD7950 @ 1.1/6.0GHz, Creative XFi Fata1ity Platinum Champ., 3x ASUS VS248HP + Hanns�G HZ201HPB + Acer AL2002 (5760x1080+1600x900+1680x1050), Oculus Rift CV CH Fighterstick, Pro Throt., Pro Pedals, TM Warthog & MFDs, Fanatec CSR Wheel/Shifter, Elite Pedals Intensity Pro 10-Bit, TrackIR 4 Pro, WD Black 1.5TB, WD Black 640GB, Samsung 850 500GB, My Book 4TB
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#3499573 - 01/20/12 08:14 PM
Re: arg... chatting with Dell product support
[Re: SkateZilla]
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Joined: Apr 2002
Posts: 17,733
Joe
Veteran
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Veteran
Joined: Apr 2002
Posts: 17,733
Bridgewater, NJ
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why would it be listed as SINGLE CHANNEL if its 2 Sticks.? 2 Sticks would be running in dual channel mode. Yeah, you would think... That's one of the reasons I don't trust the chat answer I got.
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#3499591 - 01/20/12 08:31 PM
Re: arg... chatting with Dell product support
[Re: Joe]
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Joined: Feb 2000
Posts: 49,716
Jedi Master
Entil'zha
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Entil'zha
Sierra Hotel
Joined: Feb 2000
Posts: 49,716
Space Coast, USA
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Funny you say that, I just an hour ago got done with support chat for a failed port replicator. It was totally painless. I told them the laptop wouldn't power up using the button on the replicator, they asked if I'd tried it elsewhere, I said yes it's working fine on a borrowed replicator, they said "ok, we'll send a new one."
Odd they'd put the lesser people in sales. Yours was so following-the-script as to be irritating.
The Jedi Master
The anteater is wearing the bagel because he's a reindeer princess. -- my 4 yr old daughter
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#3499629 - 01/20/12 09:07 PM
Re: arg... chatting with Dell product support
[Re: Joe]
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Joined: Nov 2004
Posts: 17,632
SkateZilla
Skate Zilla Graphics
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Skate Zilla Graphics
Veteran
Joined: Nov 2004
Posts: 17,632
Virginia Beach, VA
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Considering the 6GB Laptop is 6GB4 Dual Channel DDR3 SDRAM at 1333MHz (2x3GB?)
HAF922, Corsair RM850, ASRock Fata1ity 990FX Pro, Modified Corsair H100, AMD FX8350 @ 5.31GHz, 16GB G.SKILL@DDR2133, 2x R7970 Lightnings, +1 HD7950 @ 1.1/6.0GHz, Creative XFi Fata1ity Platinum Champ., 3x ASUS VS248HP + Hanns�G HZ201HPB + Acer AL2002 (5760x1080+1600x900+1680x1050), Oculus Rift CV CH Fighterstick, Pro Throt., Pro Pedals, TM Warthog & MFDs, Fanatec CSR Wheel/Shifter, Elite Pedals Intensity Pro 10-Bit, TrackIR 4 Pro, WD Black 1.5TB, WD Black 640GB, Samsung 850 500GB, My Book 4TB
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Exodus
by RedOneAlpha. 04/18/24 05:46 PM
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