Bill: "Hello, this is Bill"
User :"Uh yeah, my password doesn't work. I know I keyed it right. Stupid thing says I am locked out"
Bill: (Unlocks their account, even though they have tools to do that as well) "Um, is your CAPS LOCK on or you NUM LOCK off?"
User: "Uhhhh, Hmmm. How did that happen? Ok Bye!"


Seriously. 5 times a day on average. Same people.

I have one guy that I have to log on remotely for him ALMOST DAILY.
Why? Because he has to type a Capital "A" in his password.
I have watched him do it. With his left hand he pushes down the SHIFT key on the left, and with his right index finger he pushes "A" MILLISECONDS after he has let go of the SHIFT key.
Every.
Dang.
Time.