Skimming through that reddit it looks like it is widespread, and that some players are getting them, but after a long wait in most cases. One guy said same thing for him so he used the website instead of the launcher. Maybe that's an option?
But it would be worse to reset your request if you were just minutes away from getting it. These are things I struggle with
Animals flee this hell, the hardest stones cannot bear it for long. Only men endure