Allen
Hotshot
Joined: Oct 1999
Posts: 8,854
Ohio USA
Quote
Second Gen Ryzen not playing nice with some AM4 motherboards
AMD has issued a bulletin to provide support to users of its AM4 platform who are having difficulty booting a system equipped with one of the 2nd Generation Ryzen desktop processors.
AMD said that users should contact the motherboard retailer to see if they can do a BIOS update at their location."
If that does not work, then you should try the motherboard maker direct, who "will support affected end users with an RMA exchange for a compatible motherboard, upon request."
AMD says it will "provide affected and qualified users with a bootkit to perform the BIOS update on their motherboard". This free-of-charge service offered through AMD warranty services
I got mine to work. However, I'm trying out the above AMD offer to provide a boot kit. That still may not fix the Windows 7 install issue.
The wording on the article indicates this might not happen with all the Motherboards.
