Force10 I'm just a Senior Member
Joined: Jul 2005
Given all that you've said Skate, I can see where there's a disconnect. It's pretty clear you've been involved in many areas of software development for awhile...so much so, that you probably can't Identify what it's like to be just a regular ole' customer that's paid for something that's not working properly. Even if you say you can.
The points you laid out are good insight...but these are things that shouldn't be necessary for a paying customer to understand. The level of patience required to be a DCS customer seems to be growing larger as development continues instead of shorter as the product matures.
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Oddball from Kelly's Heroes: "If we're late, it's cause we're dead"