Well, I didn't pay for a promise, that's just all I have as a placeholder for the product I bought. As far as I'm concerned, it's just on a very long route from UPS.
However, if they're relying on crowd funding, accepting money etc. they have a responsibility to keep up with it, technical issues, and reconciling their actual collections with what shows in their system. But it does happen. LOL
That said, I bet it works out. Might keep a copy of that statement handy in case it comes up again later.