I emailed their billing customer support address on Sat as their support pages say, and have yet to hear back, and my account still shows no pledge...sigh.
Try to be patient. I crowdfunded with them directly (not KS) and didn't have a problem. I am sure they will get it figured out. They did get a lot of new traffic with the LTI incentives.
Frustrating, I know, and a little head scratch worthy, but give them a chance. Trust your auntie Az
