What was the 2.5 hour issue with Tombraider? Online related stuff? I don't do online with my PS4. The only thing I may do is get it connected to download patches and updates. If I can I do without as it seems console developers seem to come out with A LOT of post release updates which I find annoying.
I bought the XBox bundled with Shadow of the Tomb Raider. That is, it comes with a code that you redeem online from the console or on Microsoft's website and then you can download the content. The code wouldn't work. The tech told me that it was becoming a known issue with that particular edition of the game, although it seems to me that the solution wasn't quite "known" yet. I guess it probably varies from customer to customer. So we did everything from look here to try this to power down the console and unplug the power for 60 seconds. Toss in some amateur mistakes at my end and you get a lengthy process.