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#4394404 - 12/12/17 02:50 AM woff ultimate install problem  
Joined: Aug 2002
Posts: 203
danc Offline
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danc  Offline
Member

Joined: Aug 2002
Posts: 203
Spokane,WA
I purchased and downloaded woff ultimate edition.
I extracted it to an temp file.
Ran the install and it was great until an error was reported while
installling woffscenery\period\battlemaps\1918Mihiel_Argonne.bmp.
An error stopped the install and I hit retry.
I waited 5-10 minutes but the install hung at this point.
Whats up?

#4394405 - 12/12/17 03:36 AM Re: woff ultimate install problem [Re: danc]  
Joined: Jun 2012
Posts: 7,993
Robert_Wiggins Offline
BWOC Survivor!...So Far!!
Robert_Wiggins  Offline
BWOC Survivor!...So Far!!
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Joined: Jun 2012
Posts: 7,993
Lindsay, Ontario, Canada
Danc

Go the official WOFF web site and read he FAQ. Make sure you followed all the outlined procedures for the install. If that doesn't help then read the part near the end on procedures to follow to gather all the log files etc, and how to send it to the OBD developers for analysis.
Before doing the above I would suggest trying again because any number of things could happen to cause a bad read. In fact there is always a possibility the download didn't complete properly and you may have to download it again.

Best Regards and hope you get this resolved soon.


(System_Specs)
Case: Cooler Master Storm Trooper
PSU: Ultra X3,1000-Watt
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Mem: Corsair Vengeance (2x 8GB), PC3-12800, DDR3-1600MHz, Unbuffered
CPU: Intel i7-4770K, OC to 4.427Ghz
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Periphs: MS Sidewinder FFB2 Pro, TrackIR 4

#4394515 - 12/12/17 08:47 PM Re: woff ultimate install problem [Re: Robert_Wiggins]  
Joined: Aug 2002
Posts: 203
danc Offline
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danc  Offline
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Joined: Aug 2002
Posts: 203
Spokane,WA
OK, I will try again.
Probably re-download the game as well.
Thanks.

#4394546 - 12/12/17 11:58 PM Re: woff ultimate install problem [Re: danc]  
Joined: Aug 2002
Posts: 203
danc Offline
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danc  Offline
Member

Joined: Aug 2002
Posts: 203
Spokane,WA
It installed and repaired my c++? but crashes at the loading screen.
I have patched it to the latest version but will not run.
Frustrating.

#4394586 - 12/13/17 10:10 AM Re: woff ultimate install problem [Re: danc]  
Joined: Mar 2003
Posts: 8,148
Polovski Offline
Polovski  Offline

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Joined: Mar 2003
Posts: 8,148
PC's can be frustrating, as they are all different. However without knowing the exact error etc, you must at least install Direct X9 firstly, see the WOFF UE FAQ first sections - there is also a troubleshooting section and others that will help most possible issues.

http://www.overflandersfields.com/index_html_files/FAQ%20WOFF%20UE.pdf

I believe I am already talking to you in support.



Last edited by Polovski; 12/13/17 10:11 AM.

Regards,

Polovski,
OBD Software, developers of immersive flight sims;
Wings Over Flanders Fields and Wings Over The Reich
http://www.overflandersfields.com
http://www.wingsoverthereich.com
#4394667 - 12/13/17 09:07 PM Re: woff ultimate install problem [Re: Polovski]  
Joined: Aug 2002
Posts: 203
danc Offline
Member
danc  Offline
Member

Joined: Aug 2002
Posts: 203
Spokane,WA
I think you are too. I sent the system specs to you and the files from the log folder in the game.
Not sure it was what you needed but.
Thanks for helping me.

#4398080 - 01/03/18 11:27 AM Re: woff ultimate install problem [Re: danc]  
Joined: Sep 2005
Posts: 509
Feathered_IV Offline
Member
Feathered_IV  Offline
Member

Joined: Sep 2005
Posts: 509
Australia
I'm having the same problem. I've just purchased WoFFUE and installed the main game along with the new 4.17 patch. I've also installed (and reinstalled) each of the C+ DX and VB utilities in the Toolbox folder. I have tried setting the shaders to basic, as well as running in compatibility mode for Windows 7 (I am using W10). I have also tried running as administrator as well as installing and running with Windows Defender switched off.

Every attempt to use the product results in a crash at the loading screen just after the call of Contact is made.

[Linked Image]

Last edited by Feathered_IV; 01/03/18 11:27 AM.
#4398082 - 01/03/18 11:32 AM Re: woff ultimate install problem [Re: danc]  
Joined: Mar 2003
Posts: 8,148
Polovski Offline
Polovski  Offline

Hotshot

Joined: Mar 2003
Posts: 8,148
Hi Feathered - Please send all the log files, plus sysinfo putput and dxdiag output (see the last 2 pages of the WOFF UE FAQ on how to gather) plus send with your order number to support email address (see the FAQ for that too).

Thanks

PS is your GPU a Radeon 470 or 480?

Last edited by Polovski; 01/03/18 11:35 AM.

Regards,

Polovski,
OBD Software, developers of immersive flight sims;
Wings Over Flanders Fields and Wings Over The Reich
http://www.overflandersfields.com
http://www.wingsoverthereich.com
#4398086 - 01/03/18 11:55 AM Re: woff ultimate install problem [Re: danc]  
Joined: Sep 2005
Posts: 509
Feathered_IV Offline
Member
Feathered_IV  Offline
Member

Joined: Sep 2005
Posts: 509
Australia
Hi Polovski,
I'm not using a Radeon GPU, but an Nvidia instead. I've just updated the drivers to be sure it wasn't that, but the problem still persists.
I'll assemble the system information and send it through straight away. Thank you too for the very quick response!

Edit: Sent. wink

Last edited by Feathered_IV; 01/03/18 12:15 PM.

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