Previous Thread
Next Thread
Print Thread
Rate This Thread
Hop To
#4393420 - 12/06/17 04:11 AM Amazon Bars Me From Reviewing Their Product  
Joined: Jul 2006
Posts: 707
Docjonel Offline
Member
Docjonel  Offline
Member

Joined: Jul 2006
Posts: 707
I've been a good customer of Amazon for many years. I subscribe to Amazon Prime and have spent thousands of dollars on their website. I have a Firestick at home that my family and I use all the time, primarily to watch YouTube videos. Now comes word that the Youtube app will no longer function after January 1st because Google and Amazon are quarreling. Amazon refused to let Google sell some of their products (e.g.. Chromecast to name one) on it's site so Google pulled the plug on Amazon using Youtube. When I used my Firestick today it alerted me that "Youtube will no longer function after January 1st."

I went to the the Amazon Firestick page and answered one of the questions that asked "Does the Firestick have the Youtube app? " by saying "Not after January 1st." I explained the situation and ended by saying "Not good Amazon." No profanity or hyperbole. When I tried to post my reply, Amazon would not let me, stating I could not because "You must be a member of the community in good standing in order to post."
WTF?
So I decided to post a review of the Firestick itself but Amazon barred me from doing even this, stating,

"Sorry, we are unable to accept your review of this product for either one or both of the following reasons:
Your previous review of this product did not comply with our Customer Reviews Guidelines. Amazon does not permit reviews from customers whose relationship to the product or seller may be perceived as biased."

There was no prior review of this product.
I purchased it in good faith and was not happy to lose a major function, one of the main reasons I bought it.
Amazon won't even let me comment on this. They've now ticked off a long time customer who has spent a lot of money on their site.
They are starting to behave like the monopoly they are.
Not good Amazon, not good.


"For what shall it profit a man, if he shall gain the whole world, and lose his own soul?" -- Mark 8:36
Inline advert (2nd and 3rd post)

#4393421 - 12/06/17 04:16 AM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Jan 2002
Posts: 5,595
The Nephilim Offline
S3D GuRu
The Nephilim  Offline
S3D GuRu
Hotshot

Joined: Jan 2002
Posts: 5,595
3rd Stone from the Sun !!

Welcome to this new world wink


Intel i7 10700K @ 4.8GHZ / ASRock Z590 Phantom Gaming 4AC Motherboard / Asus 1080GTX OC / SoundBlaster Z / Windows 10 64bit / Reverb G2 VR Gear. / Thrustmaster Cougar + MFD's / Buttkicker Simulation / Thrustmaster Cougar
#4393423 - 12/06/17 04:41 AM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Apr 2008
Posts: 19,581
Raw Kryptonite Offline
Beat the Kobayashi Maru
Raw Kryptonite  Offline
Beat the Kobayashi Maru
Veteran

Joined: Apr 2008
Posts: 19,581
MS
I got that message tonight too. It might be possible to load a youtube app from elsewhere, as I’ve done with Vudu.
If not, I’ll get a Roku, or just use the app in the tv.
Sounds crappy about the review, certainly suspicious.


·Steam: Raw Kryptonite ·MWO & Elite Dangerous: Defcon Won ·Meager youtube channel
·Intel i5-9600K ·EVGA GTX1070 FTW 8GB ·EVGA CLC 120 Cooler
·16 GB Patriot Memory VIPER 4 3000MHz ·GIGABYTE Z390 AORUS PRO WiFi Mobo
· CORSAIR CARBIDE AIR 540 case ·BenQ BL3200PT monitor
#4393433 - 12/06/17 09:34 AM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Jan 2001
Posts: 25,138
RSColonel_131st Offline
Lifer
RSColonel_131st  Offline
Lifer

Joined: Jan 2001
Posts: 25,138
Vienna, 2nd rock left.
I could imagine that they are blocking a whole lot of people right now for this specific item.

Yep, what a great new world we live in when a few big corporations decide so much of our daily lifes.

#4393436 - 12/06/17 09:53 AM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Jun 2002
Posts: 5,555
VF9_Longbow Offline
Hotshot
VF9_Longbow  Offline
Hotshot

Joined: Jun 2002
Posts: 5,555
Tokyo, Japan
I would call amazon and talk to them about this.

I have had problems with Amazon before but when I called their customer service and talked to an actual person the response has always been excellent.

Their AI sometimes does stupid things but the people you talk to are usually very professional, courteous and helpful. Give it a try before getting too upset. If they brush you off even after calling them, rip 'em a new one.

#4393449 - 12/06/17 12:46 PM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Jan 2003
Posts: 2,588
462cid Offline
Senior Member
462cid  Offline
Senior Member

Joined: Jan 2003
Posts: 2,588
USA
The Online Review was such a great idea! People can gush about services or products! Wait...companies just have people give good reviews as a business model? That's not honest! Let us give bad reviews too!

But too many people left negative reviews that were not truthful. Oh no. What should be done?

We'll just not allow bad reviews!


Happened to me with a local vendor. Three jobs for me. Each acceptable- not great. One was simply done incorrectly and I had them correct it. Told the owner I do not yell and scream but this isn't right. Take it back and do it right. I expect it in 48 hours as I am now your #1 priority.

I put on their website a review that said when they didn't meet reasonable expectations they corrected their errors no problem. Also mentioned they were good people.

Next time I tried to use them, the owner told me he wasn't comfortable doing business with me. I thanked him for identifying his business as one that was prepared to let bad work out the door in the hopes the customer wouldn't notice. My review of their work was removed, too. They obviously have somebody review their customer reviews and ID "problems". It was better for them to lose a repeat, local customer than to start doing quality work as their baseline. Very bad ethics.

That's online reviews. A bunch of crap is what they are, for the most part. I don't believe they serve any merchant well.


What kind of car is that? What does it matter? When I drive it, I'm Steve McQueen
#4393461 - 12/06/17 03:13 PM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Apr 2015
Posts: 13,733
F4UDash4 Online cool
Veteran
F4UDash4  Online Cool
Veteran

Joined: Apr 2015
Posts: 13,733
SC
Odd. I just looked up a Firestick product on Amazon, searched for only 1 star reviews and found many, even very recent ones complaining about the YouTube issue. Strange that they would block some from complaining but allow others.


"In the vast library of socialist books, there’s not a single volume on how to create wealth, only how to take and “redistribute” it.” - David Horowitz
#4393488 - 12/06/17 05:39 PM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Apr 2008
Posts: 19,581
Raw Kryptonite Offline
Beat the Kobayashi Maru
Raw Kryptonite  Offline
Beat the Kobayashi Maru
Veteran

Joined: Apr 2008
Posts: 19,581
MS
Lets see the review you posted. Maybe there was a word or something that tripped the system?


·Steam: Raw Kryptonite ·MWO & Elite Dangerous: Defcon Won ·Meager youtube channel
·Intel i5-9600K ·EVGA GTX1070 FTW 8GB ·EVGA CLC 120 Cooler
·16 GB Patriot Memory VIPER 4 3000MHz ·GIGABYTE Z390 AORUS PRO WiFi Mobo
· CORSAIR CARBIDE AIR 540 case ·BenQ BL3200PT monitor
#4393492 - 12/06/17 06:15 PM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Aug 2001
Posts: 10,845
JimK Offline
Veteran
JimK  Offline
Veteran

Joined: Aug 2001
Posts: 10,845
Spokane,WA
Kinda cool, just found out my Apple 4k TV box will also play all my Amazon Prime shows to.

Not that it has anything to do with Amazons reviewing policies.


Erebus Full Tower:Windows 7 Ult 64bit:Intel� Core� i7
3930K Processor(6x 3.20GHz)32GB[4 GB X8] DDR3-1866:GPU
NVIDIA GeForce GTX Titan 6GB:1.5Kw PSU: 43" Sceptre 4k:
LG Blu-ray burner,: hd1/750GB,hd2/2TB,hd3/1TB,hd4/1TB,HD5/4TB

Youtube videos
Flickr Photos
#4393503 - 12/06/17 08:07 PM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Dec 2002
Posts: 4,168
Flogger23m Offline
Senior Member
Flogger23m  Offline
Senior Member

Joined: Dec 2002
Posts: 4,168
US
That sounds terrible. That is why I don't want Amazon to get too big. In any case, the last dozen or so computer components I bought I tried to use Amazon but simply couldn't due to cost. That plus their longer than average shipping time compared to their competitors. Just bought a portable HDD and was trying to use Amazon for a change, but why pay $10-20 more and wait an extra 3-5 days when I can get it elsewhere?

Last things I bought on Amazon were:
SSD deal last year, amazing price! Was lucky to get that but it was limited in supply and I just stumbled upon it. A 3DS game last year, however prices on those are pretty much the same every where. This year another 3DS game, again, same price as elsewhere.

If Amazon has another crazy SSD deal this year I will get it as well, but I'm mostly done with my computer related shopping for a while.

#4393756 - 12/08/17 04:30 AM Re: Amazon Bars Me From Reviewing Their Product [Re: Raw Kryptonite]  
Joined: Jul 2006
Posts: 707
Docjonel Offline
Member
Docjonel  Offline
Member

Joined: Jul 2006
Posts: 707
Originally Posted by Raw Kryptonite
Lets see the review you posted. Maybe there was a word or something that tripped the system?


I never even got to write my product review. When I clicked on the rating stars it immediately barred me from going any further. There was no way to write a review. It really bugs me that they treat a long time customer this way and can suppress any dissent. That's the sign of a company that is becoming too big and too powerful.


"For what shall it profit a man, if he shall gain the whole world, and lose his own soul?" -- Mark 8:36
#4394362 - 12/11/17 09:57 PM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Dec 1999
Posts: 7,747
Ssnake Offline
Virtual Shiva Beast
Ssnake  Offline
Virtual Shiva Beast
Hotshot

Joined: Dec 1999
Posts: 7,747
Germoney
Well, I try to make it a habit to - in the absence of clear evidence to the contrary - explain bad things by incompetence rather than malice. So I think it actually is a good idea to call customer support. At least you will find out if there's reason to believe in a conspiracy, or maybe they simply sort out a glitch. ...and let us know what happened next. smile

#4394371 - 12/11/17 10:31 PM Re: Amazon Bars Me From Reviewing Their Product [Re: Docjonel]  
Joined: Oct 1999
Posts: 15,786
Haggart Offline
I Fought Diablo
Haggart  Offline
I Fought Diablo
Veteran

Joined: Oct 1999
Posts: 15,786
The Lone Star State
Docjonel it's not enough to support Amazon through your purchases you must tow the company line at all times.

charge

I've been a Chase customer for over 20 years. Recently i complained on 3 different occasions (and to Chase HQ in NY as well) about the broken Chase ATM machine at the airport. Two weeks later Chase removed all their ATM machines from the airport.


"everything lives by a law, a central balance sustains all"
#4394382 - 12/11/17 11:20 PM Re: Amazon Bars Me From Reviewing Their Product [Re: Ssnake]  
Joined: Jun 2001
Posts: 7,444
Mad Max Offline
survivor
Mad Max  Offline
survivor
Hotshot

Joined: Jun 2001
Posts: 7,444
NSW, Australia
Originally Posted by Ssnake
Well, I try to make it a habit to - in the absence of clear evidence to the contrary - explain bad things by incompetence rather than malice. So I think it actually is a good idea to call customer support. At least you will find out if there's reason to believe in a conspiracy, or maybe they simply sort out a glitch. ...and let us know what happened next. smile


Here in Australia we call it "conspiracy versus cock-up". Always go for cock-up. smile


"You'll never take me alive" said he,
And his ghost may be heard if you pass by that billabong
"Who'll come a Waltzing Matilda with me?"




Moderated by  RacerGT 

Quick Search
Recent Articles
Support SimHQ

If you shop on Amazon use this Amazon link to support SimHQ
.
Social


Recent Topics
Carnival Cruise Ship Fire....... Again
by F4UDash4. 03/26/24 05:58 PM
Baltimore Bridge Collapse
by F4UDash4. 03/26/24 05:51 PM
The Oldest WWII Veterans
by F4UDash4. 03/24/24 09:21 PM
They got fired after this.
by Wigean. 03/20/24 08:19 PM
Grown ups joke time
by NoFlyBoy. 03/18/24 10:34 PM
Anyone Heard from Nimits?
by F4UDash4. 03/18/24 10:01 PM
RIP Gemini/Apollo astronaut Tom Stafford
by semmern. 03/18/24 02:14 PM
10 years after 3/8/2014
by NoFlyBoy. 03/17/24 10:25 AM
Copyright 1997-2016, SimHQ Inc. All Rights Reserved.

Powered by UBB.threads™ PHP Forum Software 7.6.0