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#4090258 - 03/10/15 06:16 PM Dear Microsoft, fix the XB1 please...  
Joined: Jan 2003
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Magnum Offline
Lifer
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Lifer

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Posts: 28,506
Naples, Florida
I've had my XB1 for over a year now, first bought the regular black one w/ a kinetc and a 500MB HD... and then later bought a CoD special XB! just because it has the 1 GB HD... ever since the beginning, on both Xbox One's and through all the updates and improvements, I've had the same problem with my Kinetc, contacting XB1 support at least a dozen times they always tell me the same thing... unplug everything, re-attach, then re-set the Kinetc, it then works for a few days without issue but then always and forever after a few days of working it starts, out of the blue, turning off and on... it's gotten to the point that I really can't count on it and don't use it... so I sent M$ and XBOX ONE support this video showcasing the problem... still waiting for a reply.

So if anyone of you know what's going on here, why? or anyone that works at M$ support... share this, see what you can do for me. PLEASE.

That said, I still love my Xbox One... loved the 360 slim better, wish I would of kept it and my 50+ games. wink

https://www.youtube.com/watch?v=gcrYLibXgDs


Spread the word, spread the video...get M$ to help me. wink

Inline advert (2nd and 3rd post)

#4090272 - 03/10/15 06:34 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
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I had issues with my One up till I disables the quick off / standby.

I shut it all the way off, then when I need it, wait for it to boot.

Too many times I goto turn on and it locks up or just starts acting wonky (losing network, not connecting to Xbl, controllers not working, voice comms dropping etc).

Noticed it always happened every few days, and I'd have to unplug it and hard reset it because it would get stuck going to sleep, noticed when my brother.put it.to sleep the power led stayed white, and if the power in the house flickered it caused a crapton of.issues on the next wake up.

So I changed power settings to shut it off completely everytime abd all the problems I was having with network, controllers abd random lock ups or OS brainfarts went away.


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#4090279 - 03/10/15 06:41 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
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Lifer
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Lifer

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I'll have to try that because I get the same problem with controllers & coms not working and a full unplug and reset is the only fix.

Never had this problem with my 360


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#4090288 - 03/10/15 06:51 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
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Lifer
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Lifer

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Ya, that's one thing I did long ago... turn it to full off, no stand by crap...never worked anyway. wink

#4090371 - 03/10/15 09:32 PM Re: Dear Microsoft, fix the XB1 please... [Re: Top Gun]  
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Originally Posted By: Top Gun
I'll have to try that because I get the same problem with controllers & coms not working and a full unplug and reset is the only fix.

Never had this problem with my 360


Cuz the 360 doesnt suspend and stay on in standby at all.


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#4090373 - 03/10/15 09:33 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
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SkateZilla Offline
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I opted for unit without the kinect, so I cant help.with.those issues.


HAF922, Corsair RM850, ASRock Fata1ity 990FX Pro,
Modified Corsair H100, AMD FX8350 @ 5.31GHz, 16GB G.SKILL@DDR2133,
2x R7970 Lightnings, +1 HD7950 @ 1.1/6.0GHz, Creative XFi Fata1ity Platinum Champ.,
3x ASUS VS248HP + Hanns�G HZ201HPB + Acer AL2002 (5760x1080+1600x900+1680x1050), Oculus Rift CV
CH Fighterstick, Pro Throt., Pro Pedals, TM Warthog & MFDs, Fanatec CSR Wheel/Shifter, Elite Pedals
Intensity Pro 10-Bit, TrackIR 4 Pro, WD Black 1.5TB, WD Black 640GB, Samsung 850 500GB, My Book 4TB
#4090395 - 03/10/15 09:58 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
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Magnum Offline
Lifer
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Lifer

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Posts: 28,506
Naples, Florida
got a response... don't use my $200 Monster surge protector, plug it straight into the wall... I did, same thing... new reply... keep it unplugged for 5 mins before plugging it into the direct outlet... really? lol so doing it, hell will do it for an hour or two to head them off on their next response. wink

#4090433 - 03/10/15 11:29 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
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Do you by an chance have ants or roaches?

My 360S had a bug, touching the sensor chip on the front PCB causing it to randomly turn on and off (unit would make the sound like I pressed power button and turn on/off on its own.)

Confirm by touching the chip with my finger to turn the unit on and off.

Had to remove front faceplate and put something over the sensor so it wouldnt be subject to the shorts.

After that, 360 Has been fine.

Also make sure PSU is vented, and everyonce and a while wipe off the front of the One with an electronic wipe, residue on the sensor can trigger it.

I can turn mine on/off by holding my hand 3/4 Of an inch in front of the sensor wuthout touching it, something (heat, static or light source) might be causing the sensor to trip.

Or a bug, like I said, my 360 had a roach leg touching the sensor triping the sensor.



Edit: mis read 1st post, forgot.it.was your kinect and not your console doing it.

Check cables etc wiggle them, twist them, etc test for a stressed joint/point.

Last edited by SkateZilla; 03/10/15 11:35 PM.

HAF922, Corsair RM850, ASRock Fata1ity 990FX Pro,
Modified Corsair H100, AMD FX8350 @ 5.31GHz, 16GB G.SKILL@DDR2133,
2x R7970 Lightnings, +1 HD7950 @ 1.1/6.0GHz, Creative XFi Fata1ity Platinum Champ.,
3x ASUS VS248HP + Hanns�G HZ201HPB + Acer AL2002 (5760x1080+1600x900+1680x1050), Oculus Rift CV
CH Fighterstick, Pro Throt., Pro Pedals, TM Warthog & MFDs, Fanatec CSR Wheel/Shifter, Elite Pedals
Intensity Pro 10-Bit, TrackIR 4 Pro, WD Black 1.5TB, WD Black 640GB, Samsung 850 500GB, My Book 4TB
#4090756 - 03/11/15 05:47 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
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Will Microsoft let you send it in for a replacement?

Haven't had any issues with mine, although the only thing I really use it for is "XBOX Record That!" which is pretty handy.


i7-7700k@4.5ghz, GTX1080Ti,BenQ XL2420G-g-sync,Oculus Rift
#4090786 - 03/11/15 06:37 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
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Magnum Offline
Lifer
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Lifer

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Naples, Florida
I left it unplugged for 12 hrs, within 2 mins same thing, off and on.

I want it for screens and videos, but unreliable, otherwise wouldn't need it at all... maybe broadcasting.

#4090955 - 03/12/15 01:58 AM Re: Dear Microsoft, fix the XB1 please... [Re: Top Gun]  
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Originally Posted By: Top Gun
I'll have to try that because I get the same problem with controllers & coms not working and a full unplug and reset is the only fix.

Never had this problem with my 360


A buddy had to call MS for something for his One and the guy told him holding the front power button for however long it takes to cut off will clear out something (memory cache? Can't remember exactly) and to do that periodically. When my One starts to act up thats what I do. Easier than moving my entertainment center to get to the surge protector.


"Patriotism is supporting your country all the time and your government when it deserves it."
--Mark Twain

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#4091094 - 03/12/15 01:00 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
Joined: Jan 2001
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Top Gun Offline
Lifer
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Lifer

Joined: Jan 2001
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Roch-Vegas NH
thanks for the tip, my son had to restart it last night because GTA locked up on loading.

#4091714 - 03/13/15 03:19 PM Re: Dear Microsoft, fix the XB1 please... [Re: Magnum]  
Joined: Jan 2003
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Magnum Offline
Lifer
Magnum  Offline
Lifer

Joined: Jan 2003
Posts: 28,506
Naples, Florida
just got my replacement kinetc... they say the sensor was bad... so we will see. wink


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