Guys, I just wanted to post about something. Maybe this will influence your decisions, maybe it won't. But I thought it was worth posting about.
I own an Obutto R3volution, and have since Feb/Mar of this year. I ordered it from Main Performance PC.
If you're not familiar with it, it comes with a racing seat that has side supports for both the shoulders and the thighs. A few weeks ago, one of the thigh supports broke and started sagging down and to the right. I took the seat off and looked under it, and two of the support braces inside the frame had broken. There was nothing I could do to fix it, I could only rig up a crude piece of wood to put next to it to hold up the side.
I looked up the warranty info, and found that the seat is excluded. I started looking for generic racing seats on Amazon, but gave up as they all seemed expensive and I wasn't sure if they'd work.
Last Saturday, I decided to email Chris Dunagan at Obutto and see how I'd go about getting an official replacement, even if it required payment. At least this way, I'd be assured that it would work. (I first tried calling MPPC, but they weren't open).
I wasn't expecting to get a quick response, since it was the weekend and since Chris is in China. I got a response from him a few hours later, saying he'd like some pictures and he'd get me sorted out. After I sent him the pictures, he said that he was sorry I'd had the problem, but he'd get MPPC to send me a replacement seat free of charge! He also stated that he'd take the pictures to the factory to try and prevent this from happening again.
I just wanted to publicly thank Chris for the excellent service, even though he wasn't obligated to do so. My new seat was shipped out Monday, and should be arriving on Saturday.
Thanks to Obutto and to Main Performance PC!