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#3589563 - 06/10/12 05:10 PM Warning To Crucial SSD Users
NineLives Offline
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Registered: 06/18/07
Posts: 2347
Loc: Shropshire UK
One popular and highly recommended SSD is the M4 range and I was reading up about them but found this nugget !! (For anyone who isn't already aware)

Quote:
If you have any capacity Crucial M4 drive running firmware version 0009 or earlier you MUST update it to a later firmware state otherwise it will stop working after about 5100 powered-on hours (about 8 months at 24/7). Contrary to their comment below, it would appear (from a sample size of one, admittedly) that if you don't apply the firmware update *prior* to 5184 hours then you will NOT be able to do so afterwards, and you will then be the proud owner of a useless SSD.

You have been warned! Shame that Crucial couldn't be bothered to warn their customers - I certainly won't be buying their products again.

From http://www.crucial.com/uk/help/ssd/index.aspx?source=web
Release Date: 01/13/2012
Changes made in version 0009 (m4 can be updated to revision 0309 directly from either revision 0001, 0002, or 0009)
[Version 0309] corrects a condition where an incorrect response to a SMART counter will cause the m4 drive to become unresponsive after 5184 hours of Power-on time. The drive will recover after a power cycle, however, this failure will repeat once per hour after reaching this point. The condition will allow the end user to successfully update firmware, and poses no risk to user or system data stored on the drive.

This firmware update is STRONGLY RECOMMENDED for drives in the field. Although the failure mode due to the SMART Power On Hours counter poses no risk to saved user data, the failure mode can become repetitive, and pose a nuisance to the end user. If the end user has not yet observed this failure mode, this update is required to prevent it from happening.

If you are using a SAS Expander please do not download this Firmware. As soon as we have a Firmware Update that will work in these applications we will release it.

Included in the 0309 Firmware are the changes made in previous revisions.


Quote:
I purchased this drive in mid-2011.

It failed after around 5800 powered-on hours (POH). Turns out that this is a well-documented bug in the design - see Crucial's website for details.

Crucial's response - do the firmware upgrade and the problem will be fixed. Except that's not the case - once the drive has 'died' in the way documented you cannot successfully upgrade the firmware.

I have returned mine to the ever-helpful eBuyer for replacement - I'll be checking the firmware release carefully!

Whay I found disappointing was Crucial's approach (knowing that they have a 100% failure timebomb in the pipeline) - do nothing and hope that customers put the blame elsewhere. Not impressed!
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#3589696 - 06/10/12 11:14 PM Re: Warning To Crucial SSD Users [Re: NineLives]
Cali Offline
Military Advisor - USAF
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Registered: 07/31/06
Posts: 916
Loc: Barksdale AFB, La
Thx for the info,I just bought one and was planning on updating it anyway. I read somewhere else that said to make sure you get the latest version.


Edited by Cali (06/13/12 09:46 AM)
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#3589859 - 06/11/12 09:44 AM Re: Warning To Crucial SSD Users [Re: NineLives]
SkateZilla Offline
Skate Zilla HD Studios
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i know someone that can update it even after the 5800hr SMART limit
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#3590451 - 06/12/12 08:21 AM Re: Warning To Crucial SSD Users [Re: NineLives]
Craigmire Offline
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Registered: 04/07/03
Posts: 569
Loc: Colorado
Thanks a lot for the heads-up NineLives. I would have never known and been quite peeved when it happened to me. I used to think Crucial was a notch above the rest. Foolish thinking. Every company I've done business with for the last 20 years insists you should register their products in order to get important updates and I have never once in my life got an important update, all I get is spam. Crucial's download page says you update your firmware at your own risk. I guess they'll have to pay an operator to take my phone call.
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#3590516 - 06/12/12 10:09 AM Re: Warning To Crucial SSD Users [Re: NineLives]
SkateZilla Offline
Skate Zilla HD Studios
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wonder what the return policy and data recovery policy is for the people that arent/werent able to update their FW in time.
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HAF922, 700W OCZ, ASRock Fata1ity 990FX Pro,
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Sapphire DualX HD7950-OC@1.1 GHz Core/6GHz Mem, Creative XFi Fata1ity Platinum Champ.,
ASUS VS248HP 24" LEDx3, 5760x1080(6048x), Turtle Beach Earforce, RCA 5.1 Surround
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IntensityPro 10-Bit, Kinect For Windows, TrackIR 4 Pro
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#3591048 - 06/13/12 08:08 AM Re: Warning To Crucial SSD Users [Re: NineLives]
Craigmire Offline
Member

Registered: 04/07/03
Posts: 569
Loc: Colorado
Quote:
wonder what the return policy and data recovery policy is for the people that arent/werent able to update their FW in time.

That's a good question. You would think if their policy was to replace those drives then they would have more diligent with a notification. I found out the "update at your own risk" warning is only for people who downgrade their firmware which causes failures. No problem with upgrades.
_________________________
"There is nothing wrong with being lazy. The old saying 'The early bird gets the worm', just goes to show you the worm should have stayed in bed. So, when I volunteered for WW II, I signed up to be a fighter pilot because it was a sittin' down job." -- Robert Heinlein

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#3592537 - 06/15/12 10:16 PM Re: Warning To Crucial SSD Users [Re: NineLives]
guod Online   cowboy
Lifer

Registered: 09/29/00
Posts: 21708
Just updated my two M4s. Seemed painless. Maybe I got lucky. smile Run the exe as administrator, it reboots, you get a bunch of 1985 vintage DOS text displays rolling past, it reboots clean into W7 and done.

Another big thanks to NineLives for the news tip!
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#3593301 - 06/17/12 02:20 PM Re: Warning To Crucial SSD Users [Re: NineLives]
NineLives Offline
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Registered: 06/18/07
Posts: 2347
Loc: Shropshire UK
Glad people found it useful smile
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#3593335 - 06/17/12 03:35 PM Re: Warning To Crucial SSD Users [Re: NineLives]
- Ice Offline
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Registered: 06/23/05
Posts: 7545
Loc: Philippines / North East UK
Thanks for bringing this up! I got a Crucial M4 as well and the update was rather straightforward. Glad to know I'm good now.
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#3593537 - 06/18/12 02:35 AM Re: Warning To Crucial SSD Users [Re: NineLives]
Cali Offline
Military Advisor - USAF
Member

Registered: 07/31/06
Posts: 916
Loc: Barksdale AFB, La
Mine's updated also, very easy.
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i5-2500k @ 3.3, Asus P8Z77-V LE mobo Windows 7 64-bit, 8GB 1866mhz
EVGA GTX 670 FTW 2GB, 8800GT 512MB, 256GB SSD, 500GB WD, CH Franken-Potato (Stick, Throttle and Pedals)
TM Cougar MFD's, TrackIR 5, G15 keyboard



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