I long for the days when I could walk into a B&M, physically pick up a game, buy it and take it home. This digital download garbage, DLC, Pay2Play, etc. etc. is just a huge annoyance for me. Now, I realize a lot of people like it and so do I, when it works... but when it doesn't it's just a huge clusterf--k.
And the whole situation could be taken a little better if the people you contacted at least feigned interest. Most of the time they act like they don't even care that you gave them money for a product.
I guess you can tell any company that annoys me to the point of me having to contact them, usually loathes the conversation.