Before I go into that, I want to make clear that we’re very proud of the work that went into making sure the Zero meets our high quality bar for the way our planes look, sound and feel, and we’re pleased about the response as indicated by purchase numbers.
Well right there is your problem! Your team is proud of failure. Of course, in Magic Microsoft land, you can afford a goof, because they'll just make it up by price-gouging people else-ware.
Also, I love how he/she/it (we'll just say "The Microsoft") failed to actually comment on the major issue: lack of cockpit.
When I'm not busy furthering my career as a Blackshark, A-10, and 737 pilot, I make a hobby of online marketing data analysis/business intelligence.
The Microsoft has a fair point on the marketing data, although I find the 90% stat a bit suspect. I see this all the time even on the SimHQ forums,where people assume that a dozen, or often less, people getting excited over a product equals a viable market. There's a reason that companies like ED serve us the leftovers from a government contract. I will say that the angry, vocal minority is often just that, a minority. Of course, in that case, the problem isn't the "minority" part, it's the "vocal." Google searches (or even better,Bing searches!) for things like "MS Flight Zero Review" will now most likely land would-have-been customers at some very not-nice things.