Just wanted to post a little message. I bought my Warthog a few months ago (#09646). I love it. Love the feel of it, the heft of it, and love the way it works with DCS A-10C.
Two days ago I fired up my computer in the morning and joined a multiplayer DCS A-10C session online and realized after going through the engine start that my stick wasn't working. The throttle as fine. So I exited the session, and checked my USB cable for the stick.
After unplugging and plugging I could see that Windows wasn't recognizing the stick. Hmmm... I uninstalled the drivers, reinstalled, but I knew this wasn't going to work because the USB connection simply wasn't being recognized. Thinking it might be bad USB ports on my desktop, I tried plugging it into my laptop. No dice there either. So I've got a dead stick.
I logged on to the Thrustmaster web-site and see they have no official forum, just a searchable FAQ database in which I could find no remedy to my problem. I used the e-mail function to request support from Thrustmaster 36 hours ago and still no reply. I sent them a second e-mail this afternoon. If I were just casually using my Warthog I could live without customer service for a couple days, but I need mine for my side writing gig.
Thinking that I could maybe get better traction, I tried the Thrustmaster USA phone line, which has listed business hours, but that just goes to a recording that says their telephone customer service is closed and gives the Thrustmaster website where you can email for customer support. Interesting that they list hours of:
Mon - Fri: 09:00-20:00 Eastern Time
Saturday : 08:00-14:00 Eastern Time
When in fact nobody is there to answer, just a recorded message. They may as well change the website to say those numbers will lead you right back to the site like a GOTO loop.
Anyway, I'm writing this to see if anyone else has had some experience with Thrustmaster Customer service, and what the outcome was and how long did it take. I'm hoping that they are just a little backed up and they will respond tomorrow, but if I were a new purchaser that had a problem right out of the box the impression would be somewhat disappointing. In this day and age I think every product should have an official product support forum where at least you could read up on problems, solutions, and find information (both pro and con) about a product.
In researching this topic I did find this forum: http://www.warthogworld.com/hangar/forum.php
I'll dive in and see if there is a solution there..