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#3514214 - 02/08/12 07:38 AM Re: BIOS Update went south and ASUS SUpport??? [Re: The Nephilim]
SkateZilla Offline
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Originally Posted By: The Nephilim

WEll know all is left is to get this other board squared away with Asus.. So in a couple hours I will call Asus Tech and get an RMA and hopefully they will just replace it with a new board.. As it is obvious they did NOthing the last time and the board is unrepairable by Asus..

Wish me luck... wink


they prolly just booted it using external BIOS, noted that it booted fine and put it back in the box.
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#3514496 - 02/08/12 01:17 PM Re: BIOS Update went south and ASUS SUpport??? [Re: The Nephilim]
The Nephilim Offline
3D GuRu
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Loc: 3rd Stone from the Sun !!
yes I have heard from another that is proablly what they might have done..

It appears they are going to send me a new board since I already sent in the Boad for a first RMA.. I qualify to get a new board..

I just have to wait till I get the Shipping label then send the pahage and once I get the Tracking Number I give it too Asus Tech Support once they see the package is in Transit they will ship me a new board..

I had already bought a new board so if it is a new Board I will try and sell it either here or on ebay..
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#3516017 - 02/10/12 02:20 PM Re: BIOS Update went south and ASUS SUpport??? [Re: The Nephilim]
The Nephilim Offline
3D GuRu
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Registered: 01/26/02
Posts: 3544
Loc: 3rd Stone from the Sun !!
Well I jumped the gun and shipped the mobo off on my dime after I did that the next day I get the PrePaid Label.. But that is NOT really the issue they now after they stated I Qualify for another Board. Well I called back and the tech guy said they Had NO Boards of the same make in their inventory and I will NOT be getting a new board..

Well he stated they will try and repair the old board. So I just said OK and was done there.. I will wait and see if and what they will come up next as I feel they are trying their best to discourage me and NOT honor Their Warranty..

WEll that is fine I will be writing a letter to the Asus President and see what that leads too..


Edited by The Nephilim (02/10/12 02:21 PM)
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#3516082 - 02/10/12 03:44 PM Re: BIOS Update went south and ASUS SUpport??? [Re: The Nephilim]
SkateZilla Offline
Skate Zilla HD Studios
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Registered: 11/24/04
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Loc: Virginia Beach, VA
Should have them leave a note on your RMA case # about the BIOS issue etc, and tell them to BOOT TEST IT running by itself w/ CPU & RAM, and no External BIOS.

I'd Also ask for them to refund my shipping cost (was like $13?), i pay like $5 for eastern half of the US, and Items to Usually goto California and those are like $9 (Business account w/ UPS), just login, enter shipping info, print label and give it to the UPS guy when he does my daily delivery at my studio.
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Chevron 11 (Born Feb. 2012)
Cooler Master HAF 922(Mesh Side), 700W OCZ, Windows 7 Pro, Windows 8 Beta
ASRock Fatal1ty 990FX Pro, Corsair H100 Water Cooled AMD FX-8120@4.0 GHz, 16GB G.SKILL Sniper @ DDR1600, WD 1.5TB Black
Sapphire RadeonHD 7950@1.0 GHz Core/6GHz Mem., ASUS VS248H-P 24" LED x 3, 5760 x 1080 Eyefinity,
Creative XFi Fata1ity Platinum Champion, Intensity Pro 10-Bit HDMI Video Recording, Ceton InfiniTV 4 PCIe


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