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#3496829 - 01/17/12 01:57 PM Sears warranty - got lied and had money stolen.
Sim Offline
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Registered: 09/18/01
Posts: 8549
Loc: Vegas
So 3 years ago during purchase of new HDTV, sales clerk sold me warranty that promised to "if you don't use your warranty, we will automatically refund your money 3 years later". 3 years later, I called to find out about that promise. And told that no such thing exist and were given a complaint number. Wonderful! They lied to me and pretty much stole 300$ since I never buy useless warranties.... no more sears for me that's for sure. Epic fail.

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#3496841 - 01/17/12 02:05 PM Re: Sears warranty - got lied and had money stolen. [Re: Sim]
KraziKanuK Offline
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Registered: 01/03/01
Posts: 4572
Loc: Ottawa Canada
You didn't check up on what the sales person said at the time?

I wish I got the money back from my insurance since I didn't make an claims.

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#3496843 - 01/17/12 02:05 PM Re: Sears warranty - got lied and had money stolen. [Re: Sim]
Bill_Grant Offline
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Registered: 06/06/01
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I hate that.
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#3496853 - 01/17/12 02:19 PM Re: Sears warranty - got lied and had money stolen. [Re: Sim]
Ajay Offline
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i find it hard to pay for extended warranties , once burnt...
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#3496865 - 01/17/12 02:27 PM Re: Sears warranty - got lied and had money stolen. [Re: Sim]
Catfish Offline
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Registered: 06/26/09
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"... warranty - got lied and had money stolen"

Hmm, sounds as if you had bought any product.

You buy it, you are being cheated since the product does not do what it should, or breaks down and "oh no in this case no warranty" - and your money is gone.
From cars to TV or HiFi, all the same.
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#3496922 - 01/17/12 03:30 PM Re: Sears warranty - got lied and had money stolen. [Re: Sim]
adlabs6 Offline
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Nevermind that sometimes even the warranty is less than useful. I had a major brand LCD monitor fail under warranty, and they serviced it. Great... except that it failed again the same way just after the warranty expired.

I finally repaired it myself with better quality parts, rather than trash it.

Since expensive man-hours have been engineered and out-sourced out of most of modern manufacturing, the local repairman bill increases the incentive to simply discard failed products. But the cost is sometimes worthwhile.
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#3496957 - 01/17/12 04:21 PM Re: Sears warranty - got lied and had money stolen. [Re: KraziKanuK]
Sim Offline
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Registered: 09/18/01
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Loc: Vegas
Originally Posted By: KraziKanuK
You didn't check up on what the sales person said at the time?

I wish I got the money back from my insurance since I didn't make an claims.


It did sounded too good to be true. I actually said that and reconfirmed. I really should have listened to my gut feeling. nope

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#3496972 - 01/17/12 04:46 PM Re: Sears warranty - got lied and had money stolen. [Re: Sim]
Speedo Offline
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Registered: 02/15/01
Posts: 5316
Loc: NC USA
NEVER take a sales kid's word for something on warranties. Always ask to see where it's specified in the warranty policy.

Most of these sales places give essentially no training to their sales staff about what the policies really cover, then ride the staff to sale more warranties... you can figure out the result.
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#3497075 - 01/17/12 09:13 PM Re: Sears warranty - got lied and had money stolen. [Re: Sim]
PanzerMeyer Offline
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I'm sure stuff like this is one of the many reasons why Sears has been going down the toilet for years and has been closing stores.
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#3497088 - 01/17/12 10:21 PM Re: Sears warranty - got lied and had money stolen. [Re: Sim]
vocatx Offline
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Registered: 03/29/06
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Extended warranties are pushed for a reason: they make TONS of money on them. I NEVER buy extended warranty coverage on anything. I simply try to find a product that has a decent warranty to start with.
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