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#3489695 - 01/07/12 02:46 PM Re: Miserable Computer Experience Lenovo Customer Support [Re: JimK]
Bib4Tuna Offline
Member

Registered: 04/29/04
Posts: 1276
Loc: NC, USA
Originally Posted By: JimK
Originally Posted By: DaveSHQ
Never heard of Lenovo until this post lol. If it isn't HP or Dell i won't touch it.


IBM makes the Lenovo.


Not anymore, and not for a long time now. They used to be the ThinkPads.

IBM sold it to the Chinese in 2005.


Edited by Bib4Tuna (01/07/12 02:52 PM)
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#3489766 - 01/07/12 05:26 PM Re: Miserable Computer Experience Lenovo Customer Support [Re: TerribleTwo]
KublaKhan Offline
Member

Registered: 10/08/07
Posts: 205
Loc: KY - USA
Originally Posted By: TerribleTwo
Originally Posted By: CaptSopwith


My laptop arrived by UPS and within an hour of use, I discovered the keyboard had an apparent defect.....

....After a few weeks of working around the nagging keyboard issue, I called customer support to return a defective product that I paid nearly $800 for.....

As it turns out, I called on day 31 out of my 30 day return window.



I really feel bad for ya, but you dropped the ball on this one.


That's to return the system. There should still be a 1 yr (maybe 3yr) warranty on the system. Which, they're obviously not going to honor, because they think he's the cause of it being broke.
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#3489800 - 01/07/12 07:07 PM Re: Miserable Computer Experience Lenovo Customer Support [Re: CaptSopwith]
TerribleTwo Offline
Senior Member

Registered: 09/05/01
Posts: 4865
Under their warranty agreement, they will not cover parts that are damaged by you, the owner. Sounds like they determined a ruined USB and motherboard sounds suspicious.
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#3489806 - 01/07/12 07:19 PM Re: Miserable Computer Experience Lenovo Customer Support [Re: TerribleTwo]
Flogger23m Offline
Member

Registered: 12/06/02
Posts: 2483
Loc: California
Originally Posted By: TerribleTwo
Under their warranty agreement, they will not cover parts that are damaged by you, the owner. Sounds like they determined a ruined USB and motherboard sounds suspicious.


They probably damaged it and are trying to cover themselves.

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#3489810 - 01/07/12 07:27 PM Re: Miserable Computer Experience Lenovo Customer Support [Re: CaptSopwith]
JimK Offline
Senior Member

Registered: 08/23/01
Posts: 4897
Loc: New Ulm, MN
Must remember that manufacture and customer support never communicate. Never in the same country.
Forgot the Chinese bought out IBM manufacturing. But Customer support is more then likely still
the same or out sourced like all computer giants do.Nothing but a script they must read depending
upon the question.
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#3489818 - 01/07/12 07:57 PM Re: Miserable Computer Experience Lenovo Customer Support [Re: CaptSopwith]
ForSquirrels Offline
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Registered: 06/19/01
Posts: 9765
Loc: Hokie Nation
The campus bookstore where I work sells Lenovo and Apple products. Apple outsells the Lenovo something like 3-1 or maybe a little higher. Students all want Apple and parents almost all want a Windows based PC (and most don't know you can run Windows on a Mac now). Apple spends a lot more time and effort making sure people know the product well enough to sell it (although I have to admit that their training leaves a lot to be desired) whereas we get nothing from Lenovo but the computers themselves.
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#3489823 - 01/07/12 08:15 PM Re: Miserable Computer Experience Lenovo Customer Support [Re: ForSquirrels]
JimK Offline
Senior Member

Registered: 08/23/01
Posts: 4897
Loc: New Ulm, MN
Originally Posted By: ForSquirrels
The campus bookstore where I work sells Lenovo and Apple products. Apple outsells the Lenovo something like 3-1 or maybe a little higher. Students all want Apple and parents almost all want a Windows based PC (and most don't know you can run Windows on a Mac now). Apple spends a lot more time and effort making sure people know the product well enough to sell it (although I have to admit that their training leaves a lot to be desired) whereas we get nothing from Lenovo but the computers themselves.


I have many friends with macs who are hardcore X-plane developers and when they show me what
they can do I am amazed. But when going to Apples website to configure a custom build macbook pro.
I find no Blu-ray support nor any VRAM support beyond 1gb. Until they get past this I won`t buy.
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#3489956 - 01/08/12 05:47 AM Re: Miserable Computer Experience Lenovo Customer Support [Re: TerribleTwo]
RSColonel_131st Offline
Lifer

Registered: 01/02/01
Posts: 20532
Loc: Vienna, 2nd rock left.
Originally Posted By: TerribleTwo
Originally Posted By: CaptSopwith


My laptop arrived by UPS and within an hour of use, I discovered the keyboard had an apparent defect.....

....After a few weeks of working around the nagging keyboard issue, I called customer support to return a defective product that I paid nearly $800 for.....

As it turns out, I called on day 31 out of my 30 day return window.



I really feel bad for ya, but you dropped the ball on this one.


He should be covered by warranty for a year. Yeah, might have been quicker to send back but if he's busy at work he was well inside normal planning to put it on the warranty.


Captn, well written text and sadly similar to the decline in Lenovo support we experienced as a company.

I like the Apple idea of service in any shop, no time-wasting postage, but as said above the hardware is really expensive and I don't like the corporate idea to control everything on the OS.

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