They need thicker skin

Thats why they have a pr guy.Dont get involved in the bickering, just state what is happening, screenshots, ideas that have been thrown about..updates.
Savage Forum Member : Why is there no dynamic weather and the terrain is cartoony ?
PRdoodthickskiN1 : Well guys we fudged up and couldnt fix it (the weather) in time so we are chucking it out the window until we can include it in an addon.We know it was a big draw but we just cannot do it at the expense of the AI recoding which we think is the most important fix needed in a flight sim.The terrain is being worked on and will be out in a beta version of the patch in three weeks.
Pretty easy , you arent there to be anyone's friend or answer every inane question.
Look at how the 'lite ' sims promote themselves , no wonder they have a far bigger group of people , fair enough they are are also easier to dive into and play out differently, power ups etc..BUT still, they promote themselves a thousand times better than 1c ever has.
If 1c would have had a good pr guy , even in the last year of development, regardless of the rushing out the door or whatever the debacle was , they would have assured a lot more sales , which in turn would have led to more money = quicker patches/fixes.The pr guy would have kept updates going fairly constantly too keep the savages at bay and to try and keep people interested in the game and assured that it would be fixed..which of course with a lot more sales (meaning they could possibly pull in more people to fix the game quicker) i doubt we would be were it stands now, maybe

Obviously thats all conjecture on my part.
Its all a pipe dream but there is no downside to a good pr guy who shoots from the hip.