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#3276271 - 04/21/11 05:15 PM Problem with the Servers  
Joined: Feb 2008
Posts: 3,257
777 Studios - Jason Offline
Senior Member
777 Studios - Jason  Offline
Senior Member

Joined: Feb 2008
Posts: 3,257
Southern California or Moscow
Hey guys,

As some of you have noted, we have a problem with our servers. This is the first real problem in many, many months. Our annual uptime has been over 99% since launch. Unfortunately, this one is out of our control. Our servers are hosted by Amazon and they had a general malfunction late last night and they tell us they are repairing. We don't know what happened exactly because Amazon has not given us any further details other than to say they had a big failure.

This incident has happened during our busiest week this year so oviously its not good. This pisses us off more than you trust me.

Playing offline for now is your best option at the moment.

We apologize for the inconvenience and we'll let you know once everything is back up.

We have already taken steps to mitigate down time issues and it has not been a problem from our side in a very long time. As mentioned in my article on SimHQ we plan to take more or ROF offline in the future, but we have not had the right opportunity to do that yet. Our server arrangement has many advantages, but when a 3rd party we rely on fails it's a pain. So we'll look for ways to stop this from happening in the future, but we'll need patience from the community.

Jason

Last edited by 777 Studios - Jason; 04/21/11 05:43 PM.
Inline advert (2nd and 3rd post)

#3276280 - 04/21/11 05:21 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Aug 2009
Posts: 1,144
jdbecks Offline
Room Clear!
jdbecks  Offline
Room Clear!
Member

Joined: Aug 2009
Posts: 1,144
England
was wondering why I could not log onto the website, was going to buy some planes biggrin

#3276288 - 04/21/11 05:25 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Jan 2010
Posts: 440
tirta Offline
Member
tirta  Offline
Member

Joined: Jan 2010
Posts: 440
playing offline is not an option, since I am playing the demo version.
oh well .. frown

#3276289 - 04/21/11 05:27 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Apr 2011
Posts: 454
Ami7b5 Offline
Member
Ami7b5  Offline
Member

Joined: Apr 2011
Posts: 454
Ok, sh... happens...
At least we know, what's going on.


If you're close, get closer.
#3276292 - 04/21/11 05:29 PM Re: Problem with the Servers [Re: jdbecks]  
Joined: Mar 2011
Posts: 36
Donik Offline
Junior Member
Donik  Offline
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Joined: Mar 2011
Posts: 36
Chicago, US
Thank god i filled up my hangar last night! Sorry bout your luck jd, heh.
Hopefully the servers come up soon, I was looking forward to someone gunning the wings off my poor plane tonight ;-)

#3276317 - 04/21/11 05:44 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Apr 2011
Posts: 4
marco31 Offline
Junior Member
marco31  Offline
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Joined: Apr 2011
Posts: 4
France
Maybe could you inform us via the twitter account ?

http://twitter.com/RiseofFlight

#3276318 - 04/21/11 05:45 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Feb 2008
Posts: 3,257
777 Studios - Jason Offline
Senior Member
777 Studios - Jason  Offline
Senior Member

Joined: Feb 2008
Posts: 3,257
Southern California or Moscow
Amazon tells us they are making progress now, but still no ETA.

That's not our twitter account. I don't know who started that.

Jason

Last edited by 777 Studios - Jason; 04/21/11 05:47 PM.
#3276337 - 04/21/11 06:07 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Jul 2009
Posts: 145
Redcoat22 Offline
Member
Redcoat22  Offline
Member

Joined: Jul 2009
Posts: 145
In light of the server issue, and the fact that SimHQ shows 133 people in this forum... how about you drop some teaser knowledge on us!

#3276339 - 04/21/11 06:08 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Jul 2009
Posts: 556
Broadside_Uda_Barn Offline
Member
Broadside_Uda_Barn  Offline
Member

Joined: Jul 2009
Posts: 556
Honolulu, HI
Go after Amazon, Jason!

YOU are the Camel, THEY are the EIII.
taz

Last edited by Broadside_Uda_Barn; 04/21/11 06:08 PM.

AKA: Major Awesome
System specs:
CPU: i7 3770k @3.5GHz stock w/Phanteks PH tc14pe cooler
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#3276347 - 04/21/11 06:17 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Dec 2008
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Scoobe Offline
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Scoobe  Offline
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Posts: 2,939
Sorry to hear it is a server issue. I was hoping it was do to preparations for the next big update, Even though I figured it wouldnt be out yet, I was holding out hope anyhow. Oh well.

Rob


Intel Core i7-3770K
GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 2000 (PC3 16000)
MSI GTX 960 GTX 4GB
#3276353 - 04/21/11 06:28 PM Re: Problem with the Servers [Re: Redcoat22]  
Joined: Jul 2009
Posts: 556
Broadside_Uda_Barn Offline
Member
Broadside_Uda_Barn  Offline
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Joined: Jul 2009
Posts: 556
Honolulu, HI
Originally Posted By: Redcoat22
In light of the server issue, and the fact that SimHQ shows 133 people in this forum... how about you drop some teaser knowledge on us!


+1

(152 viewing now...and growing. Jason, you have our attention smile )


AKA: Major Awesome
System specs:
CPU: i7 3770k @3.5GHz stock w/Phanteks PH tc14pe cooler
MB: Asus Maximus V Gene
PSU: Corsair 750w
OS: Win 7 64bit
RAM: Gskill 16gb @1600
GPU: Nvidia GTX670 4GB Drivers: 314.22
Extras: MS Force Feedback 2 Joystick, CH Pedals, TrackIR 5, Saitek Throttle Quadrant, ButtKicker Gamer 2, 3 24" monitors for 5760x1200
#3276356 - 04/21/11 06:31 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Feb 2008
Posts: 3,257
777 Studios - Jason Offline
Senior Member
777 Studios - Jason  Offline
Senior Member

Joined: Feb 2008
Posts: 3,257
Southern California or Moscow
I've teased all I can at the moment. I'm concetrating on getting the servers back up right now. That's most important at the moment.

Jason

#3276363 - 04/21/11 06:42 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Feb 2006
Posts: 211
flying-hamster Offline
Member
flying-hamster  Offline
Member

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Posts: 211
Birthplace of the spitfire!!!
Just read THIS on the bbc website


PSN: solenthamster00

Xbox: solenthamster00

WOT: hamster13007

uplay: cdn.402.hamster

steam : cdnhamster

Elite dangerous: solenthamster00

ASUS Rog strix Z390,Intel i7-8700k,Corsair 16GB DDR4 30000Mhz ,GTX 1080Ti, ASUS PG279Q ROG Swift Monitor,Samsung 860 Evo 500Gb SSD, WD 2Tb Black HDD,Corsair H115i,Fractal designs R6 case,Microsoft sidewinder FFB 2 joystick,saitek Rhino x55 HOTAS, Track Tr3,Corsair strafe RGB silent keyboard,Corsair m65 RGB mouse.
#3276364 - 04/21/11 06:44 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Feb 2008
Posts: 3,257
777 Studios - Jason Offline
Senior Member
777 Studios - Jason  Offline
Senior Member

Joined: Feb 2008
Posts: 3,257
Southern California or Moscow
Yep that's us! Fun.

Headline should read - Amazon Servers goes down. Pisses off Flight-Simmers round the World!

Jason

Last edited by 777 Studios - Jason; 04/21/11 06:46 PM.
#3276369 - 04/21/11 06:54 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Mar 2011
Posts: 4
ERazor Offline
Junior Member
ERazor  Offline
Junior Member

Joined: Mar 2011
Posts: 4
USA
Appreciate the heads-up Jason - you guys inspire loyalty for actually caring about your customers.

#3276377 - 04/21/11 07:06 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Sep 2010
Posts: 36
Kunter7 Offline
Junior Member
Kunter7  Offline
Junior Member

Joined: Sep 2010
Posts: 36
Sugar Land, TX USA
Good luck with restoration of the servers, Jason... I've got my fingers crossed it won't be much longer.
I'm sure every minute that you're down comes at a high cost.

#3276379 - 04/21/11 07:09 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Jun 2001
Posts: 11,136
LukeFF Offline
Lab Rat
LukeFF  Offline
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Veteran

Joined: Jun 2001
Posts: 11,136
Redlands, California
I've a feeling this is going to really backfire on Amazon.

#3276380 - 04/21/11 07:11 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Jan 2002
Posts: 6,621
Mogster Offline
Hotshot
Mogster  Offline
Hotshot

Joined: Jan 2002
Posts: 6,621
England
150+ people viewing the forum, is that a record?


WAS C2D 8500 3.16ghz, 285gtx 1gb, 4gig ram, XP NOW Win7 64, I5 2500K, SSD, 8Gig ram, GTX 570
#3276382 - 04/21/11 07:13 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Nov 2007
Posts: 289
paf_eaf310 Offline
Member
paf_eaf310  Offline
Member

Joined: Nov 2007
Posts: 289
Thanks for the info Jason!

#3276383 - 04/21/11 07:13 PM Re: Problem with the Servers [Re: 777 Studios - Jason]  
Joined: Feb 2008
Posts: 3,257
777 Studios - Jason Offline
Senior Member
777 Studios - Jason  Offline
Senior Member

Joined: Feb 2008
Posts: 3,257
Southern California or Moscow
Ok just for fun some teasers while we wait for Amazon.

Some Camel + Aldis fun with a new Sunset/Sunrise mod I'm working on. Does not end well for the Pfalz.

Jason










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