I love it when Angry Customers come back to bite the company in the butt (by falling into a thread like this and sharing their real-world experience). I'm doing my part for Acer... maybe one day they might learn that customer service sells product and is not a liability.
I know that generally speaking, US people are much more open for online retail as opposed to Brick&Mortar stores, but custom built rigs is still an area where I think finding a good shop in your city or nearby is worth pure gold. If just for the fact you can walk in there and slap people around if things don't work.
Is that no option, Plainsman?
There aren't any real good mom & pop stores near me. I live in the boondocks. The only alternative, if you can call it that, is the nearest Best Buy store. That's not an option. Speaking of tech support, I have a long and relatively satsified history with Dell. In the past, if you bought an XPS gaming machine, your tech support was U.S.A. They gave out a separate call number for XPS. Now that they own Alienware, I don't know if they still consider their XPS line to be special enough to warrant a U.S.A. telephone tech support line or if they pass you to India for tech support like they do with home users of the rest of their product line. I'm not Xenophobic. Tech support in India may understand computers but they ARE NOT GAMERS. That's the problem. I've not spoken to a single Indian tech support person (some are women) who even heard of Falcon 4.0 or NASCAR Racing 2003 Season or Ghost Recon. They've heard of the kind of games that are played in Japan, mostly console ports. They are useless to me. That's why when I've bought Dell in the past, I always purchased the top of the line XPS gaming machines so I could get U.S.A. based tech support if and when needed. I've always stayed away from the cheap Inspiron line. Buy one of those and you're doomed to India-based tech support.