I'm usually not one to bad mouth a company, but since I've owned 3 Alienware computers I have some insight. Granted my last Alienware was purchased 7 years ago, since then the company was bought by Dell, BUT my last rig had problems from the day I plugged it in. I sent it back and they worked on it, returned it, and I found it still had not been properly fixed. My secondary hard drive had not even been formatted. There were files left on the computer that had nothing to do with my setup.
Whenever I had a problem their tech support (located in Costa Rica) would tell me to reformat and reinstall the O.S. That was their standard reply. You could tell that the tech support on the other end was reading off a cue sheet or manual.
I cant tell you how many times I ended up doing a online search and finding a solution myself, and it did not involve a reformat or OS reinstall.
I had USB outlets that didn't work, but it was like pulling teeth to get them to acknowledge a problem.
I had a vid card go bad, and since my vid card was no longer being manufactured, it took a couple months to get them to substitute a comparable card. It was a real fight. The support people in C.R. could care less, I think they get payed by the call, not the solution.
Again this was 5-6 years ago and Dell has bought them, but the support is still outsourced to other countries, and with the state of our economy, if having "in U.S. support" doesn't mean anything to you, at least consider keeping a U.S. citizen employed.
We've already sent way to many jobs overseas.
SOOOO what have we learned from this, and I can't stress it enough.
Find a company that handles all problems "IN HOUSE".
Search the internet for complaints about that company. There's a ton of complaints about Alienware, but very very few against Digital Storm, Maingear or Falcon NW.
Trust me, that extra $100 you spend will be worth it when you have a problem and the company is responsive and quick in solving it.
I'm just sayin.......
Rant over....
Edited by Treadhead (11/04/09 12:58 PM)