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#2751790 - 06/27/09 09:28 AM GoGamer - ROF- Order Status: On Hold?
Foucault Offline
SimHQ Member

Registered: 05/17/05
Posts: 213
Haven't ordered many products from GoGamer. IL2: 1946 import DVD years ago. TrackIR4 Pro maybe a year ago. So, I can't say that this is unusual, but what does "On Hold" mean? Couldn't find any description on the site as to what "On Hold" means. Is this at all similar to the "On Backorder" problem before? Anyone else have an "On Hold" status for their order?
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#2752112 - 06/27/09 06:28 PM Re: GoGamer - ROF- Order Status: On Hold? [Re: Foucault]
777 Studios - Jason Offline
SimHQ Member

Registered: 02/03/08
Posts: 947
Loc: Redlands, CA
Foucalt,

This has nothing to do with the BackOrder issue earlier. On Hold means your order was flagged by our system due to (and don't take this the wrong way) a security check. A lot of orders get put on Hold status. Normally it's just for a few minuts while we look at the order and make sure it's cool to push through. The most common reason why it get's put on hold is that your order amount was higher than our security threshold allows. It's nothing to be concerned about. On the weekends we don't push the Holds as fast as we aren't there in the office. Assuming you ordered this weekend it will ship Monday as usual. If you PM me your order # I'll push it for you so it says Processing.

Jason

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