Still no email ....

Tamper,

try just going back to riseofflight.com and typing in your username and password. Then go to the profile section.

...I'm beginning to suspect the accounts were created, but the email return notification got snafu'ed.

Try logging onto the website and entering your key anyway. You dont need the email, its just a convienience link to the page you can go to manually.

Hope this helps

Brian,

Of course, I had already tried that, as well. And I do realize the email link is only a mechanism, I appreciate you are trying to help and I don't mean this the wrong way (please) but let's not assume I'm totally devoid of knowledge about these things, OK?

I went to bed totally miffed about it, after waiting quite some time (hours?). When I got up just now, I see there's the neoqb email waiting, so I'll be heading over there to register shortly.

I'm relieved this seems sorted for now, but I am not happy about the situation on the whole. I do not (repeat do not) expect everything to be 'perfect'...but I do expect a response - swift and sure - when there's a problem.

That's how we distinguish ourselves as a service provider in the industry I'm in: Everyone has problems, that part's normal...it's how you respond to the problems that counts. I'm sorry, I just feel neqb should've been on the 'ready 5' during this first week or two, and should've seen fit to have someone in here for PR, publicly acknowledging the issues and letting folks know what's being done. IMHO it would behoove them to do so, within minutes, for each and every problem, for at least the initial period of the release.

I've supported RoF for this whole journey, replete with 'money where mouth is'. I'd like to think I've made the right choice, but - of all the places to have issues - they should've been particularly sensitive to anything that involved the word 'online'.

Just my opinion, as a now-paying customer.

I hope we can both looking forward to happily kicking the crap outta each other in the (virtual) sky.

water under the bridge tamper...

You'll find that troubleshooting stuff requires alot of seemingly "dumb" questions. There was no intent to judge your level of knowledge from my end. But from our last few threads, I can see why it would be easy for you to take it that way. It's all good!

*reaches out for a handshake*

Enjoy!! ...and check six!

<S!>

Brian, my Dad used to say "When two people argue, it's always the smartest who's in the wrong".

I'm very tempted to blast you for that last set of comments, but you know what? I'm the smartest. Older I get, the smarter my Dad gets.

Have a great day.

That's how we distinguish ourselves as a service provider in the industry I'm in: Everyone has problems, that part's normal...it's how you respond to the problems that counts. I'm sorry, I just feel neqb should've been on the 'ready 5' during this first week or two, and should've seen fit to have someone in here for PR, publicly acknowledging the issues and letting folks know what's being done. IMHO it would behoove them to do so, within minutes, for each and every problem, for at least the initial period of the release.

Not meaning to be trollish, but the guys at Neoqb could take some lessons about tech support from OBD. They did a fantastic job with BH&H support after the release.

Looks like it is fixed now.

Jason

Thank you Jason, I know you didn't actually make the changes but you at least provided some communication for us and let us know what was going on ... and apparently got someone's attention.

I was at first happy this morning to see the email from ROF, but when I attempted to enter the confirmation it said it was invalid ... okay, maybe they want the dashes too ... still invalid ... okay maybe it's case sensitive ... still invalid ... OKAY (GRRRRR) let me double check the entry ...

Now to get it recognize my joystick ... {sigh}.

I have to admit I'd never paid much attention to DRM before but I can see why it has the potential for a large problem.

Thanks again,
Joe

p.s. Great service from your people, I'll be using them again.

No, no CJ - you got it all wrong...apparently, the proper way to handle legitimate customer complaints is "Water under the bridge".

And I have to listen to [sic] "You'll find when doing technical support..."

I've been doing it, professionally, for over 25 years. And if one of my reps responded to a legitimate customer complaint that way, I'd fire them, on the spot. If I did so, even though I run the department, the VP would fire me, on the spot - and I'd expect him to, even if we've been associated for 20 years now. There are just some things that simply are never done in tech support...but apparently, I have no idea what I'm talking about, either.

Good thing this response isn't actually coming from someone professionally compensated by neoqb. If I were them, I'd be getting someone actually qualified in here - and that, right soon.

Yes, Jason, I read what you wrote. I don't think it's necessary or appropraite to use caps to 'yell' at me. Let me explain something, and offer a few suggestions and recommendations:

Your company name appears on a product I have paid to purchase. I am a customer. So, whether I irritate the total living crap out of you, I would suggest that you consider your reputation, and that of neoqb, is at issue here. It shouldn't come as a surprise that there are many people watching this right now, and those people are potential customers. I would suggest you consider that this is a crucial point in a business relationship. Just as a suggestion, perhaps you should act accordingly.

That being said, yes, you did say "MAY". What I (me - the paying customer) said, though, is that they darn well ought to know. They darn well ought to be here, 'like ugly on an ape", listening to the customer and taking care of any problem, immediately. Without impugning a customer.

The issues with registration were frustrating, and a poor start for this release. Are you actually going to make matters worse by treating customers as if we're the problem?

Never mind what happened, it is foolish from a business sense to dismiss that neoqb is not responding well to the customer here. If you find yourself unable to address these concerns - for whatever reason - then please put me in touch with someone who can.

Of course, you run your business as you see fit.