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#2751350 - 06/26/09 08:35 PM Re: Can't play :( Anyone else stuck? [Re: tamper527]
JSkellington Offline
SimHQ Junior Member

Registered: 11/13/08
Posts: 10
Same here. Waiting on the email for 1-2 hrs

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#2751364 - 06/26/09 08:50 PM Re: Can't play :( Anyone else stuck? [Re: tamper527]
WWSandMan Offline
Semel quod Usquequaque
SimHQ Member

Registered: 05/16/02
Posts: 1772
Loc: Minnesota, U.S.A.
Originally Posted By: tamper527
Can anyone who got the email tell me what the send domain is (neoqb.com maybe)? I don't find anything that says "You will get an email from umptysquat@whatever.com"

I do not have anything in my junk or spam folders, but I thought I could add an explicit 'allow' just to be safe.


I believe the emails will come from "rof ((at)) neoqb.com"
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#2751367 - 06/26/09 08:54 PM Re: Can't play :( Anyone else stuck? [Re: WWSandMan]
tamper527 Offline
SimHQ Junior Member

Registered: 05/16/09
Posts: 89
Well, I set an explicit allow for both email accounts and used the domain neoqb.com. Then, I sent a 'remember password' as a test...

Still nothing.

What an dismal way to kick this off... frown frown frown

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#2751371 - 06/26/09 08:57 PM Re: Can't play :( Anyone else stuck? [Re: tamper527]
SquintsGS Offline
SimHQ Junior Member

Registered: 06/11/09
Posts: 28
Loc: Loganville, Georgia USA
My email came from rof@neoqb.com. Unless they're tinkering with the registration servers again, but I received my email almost immediately... frown
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#2751376 - 06/26/09 09:05 PM Re: Can't play :( Anyone else stuck? [Re: SquintsGS]
jared17 Offline
SimHQ Member

Registered: 06/02/09
Posts: 116
im already registers on the site, so all i have to do is, once i get the game anyway, is login and enter my code. then im good to go

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#2751380 - 06/26/09 09:08 PM Re: Can't play :( Anyone else stuck? [Re: jared17]
tamper527 Offline
SimHQ Junior Member

Registered: 05/16/09
Posts: 89
*lol* Jared, maybe you're among the smartest here. I guess I should've thought to register ahead, huh? Honestly never occurred to me.

Then again, the people 'in the know' around here could've suggested it. Wasn't until I got the game that I was even aware of the registration process.

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#2751396 - 06/26/09 09:37 PM Re: Can't play :( Anyone else stuck? [Re: tamper527]
777 Studios - Jason Offline
SimHQ Member

Registered: 02/03/08
Posts: 947
Loc: Redlands, CA
All of you who seem to be missing your Confirmation email, please send an email to rof@neoqb.com and give them your:

Name
Email Address
Password

Explain you never received the confirm email and ask them to resend.

They may not know there is an issue with this. I will also tell them.

Jason

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#2751421 - 06/26/09 10:29 PM Re: Can't play :( Anyone else stuck? [Re: 777 Studios - Jason]
tamper527 Offline
SimHQ Junior Member

Registered: 05/16/09
Posts: 89
Jason,

I apprecaite your suggestion and have written the email as you suggested - but is it unreasonable to suggest that, especially considering the circumstances, someone from neoqb should be watching this thing like a hawk, 24/7?

How could they not be aware?

Christ, in my company, when we deploy a new system, we have our people crawling all over it for 30 days.

This is pretty frustrating for those of us with the issue - and a pretty embarrassing start for RoF in the US.

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#2751435 - 06/26/09 10:41 PM Re: Can't play :( Anyone else stuck? [Re: tamper527]
777 Studios - Jason Offline
SimHQ Member

Registered: 02/03/08
Posts: 947
Loc: Redlands, CA
I said they MAY not know, because I'm not there in person to verify. They were up at 3am so I can only assume they are there at 10am on a Saturday. I've done my best to alert them to the problem as have you guys.

I assume they are busy there trying to rectify the problem instead of bothering with me on Skype. All I can do right now is ask for patience.

Jason

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#2751494 - 06/27/09 01:20 AM Re: Can't play :( Anyone else stuck? [Re: 777 Studios - Jason]
=FB=VikS Offline
SimHQ Member

Registered: 04/14/04
Posts: 382
The problem should be fixed now, if you still got this problem please replay about it ASAP to rof@neoqb.com with following details:

Name
Email Address
Password

We are sorry for inconvenience.
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VikS
Flying BARANS Forever!
"All wool - to the front!"
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www.riseofflight.com

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