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#2748296 - 06/23/09 10:05 AM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: NavyGunner]
Cameljockey Offline
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Registered: 04/01/08
Posts: 182
Loc: Hampton, SC USA
I just cancelled my order with Amazon because they weren't going to ship until 30 June. I ordered from Gogamer and paid with PayPal and even got free shipping. Saved me $5 over Amazon.

CJ
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#2748297 - 06/23/09 10:06 AM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: digitaljjd]
777 Studios - Jason Offline
SimHQ Member

Registered: 02/03/08
Posts: 947
Loc: Redlands, CA
Originally Posted By: digitaljjd
Jason, stupid question. The 30-day backorder e-mail message that was sent out by GoGamer.com, was that a reply to all type message? Meaning, will I possibly still get my copy in the first batch?...or was that a message just sent to the people who are hosed/didn't make it in time?
My order is currently listed as "sourced" from May 31.

-Thanks! Can't wait to get my copy.




Digital,

No one is hosed. No one is Backordered. This is was just a dumb glitch our system has when we play with the release date. We had to move the date up to get everyone's order processed in time for Wednesday. So bottom line is you're good.

Jason

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#2748354 - 06/23/09 11:35 AM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: 777 Studios - Jason]
Skater Offline
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Registered: 02/05/03
Posts: 3186
Loc: NYC
Originally Posted By: 777 Studios - Jason
Originally Posted By: Skater
Jay, my GoGamer order is now listing as cancelled, yet there is a charge on my account for $39.90 from GoGamer.com....

Totally confused...

Order Number: 23126453

-Skater


Skater,

What you see is a pre-authorization. In my post above I mention a pre-authorize is not a capture. We failed to capture the money for whatever reason. What you think is a charge is actually not a full charge. When we do a pre-authorization the money is reserved for us so we try to capture it, but it is not given to us, nor is it available to you, it's in a kind of limbo with your bank. What happens is that since we did not capture the money that was pre-authorized it is made available to you again in a couple days. The actual amount of time is up to your bank. No one likes this, but this is how credit card captures work. There is always a delay from when a capture is declined and when the money is returned. It's really annoying and I hate the process because it only irritates people, but there is nothing else I can do. I wish the money was made available to you again instantly, but it is not. Banks let you spend money, but they don't like to return it.

My suggestion is to call your bank, ask them why you were declined, fix whatever the issue is and re-order.

We deal with everyday here. It's not a scam, it's just an inconvenience of how Credit Card banking and e-commerce work.

Jason


I don't care when the money is returned. I am just wondering why it was declined, yet the charge is shown. That has never happened to me before, and there is PLENTY of money available. I don't do much on credit, just hotels and airfare.

Anyway, I reordered. New order number is: 23247321

Can you please push that one through? I have been preordered with the previous bank-botched order since May 25.

Thanks Jay.


-Skater
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#2748366 - 06/23/09 12:03 PM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: Skater]
777 Studios - Jason Offline
SimHQ Member

Registered: 02/03/08
Posts: 947
Loc: Redlands, CA
Skater,

You're good now. The second one took. The other amount that is pre-authorized will drop off, probably in a couple days.

Jason

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#2748375 - 06/23/09 12:17 PM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: 777 Studios - Jason]
kabolla Online   content
SimHQ Junior Member

Registered: 05/15/09
Posts: 31
Loc: Bryn Mawr, PA
Order Number: 23243218

What does 'Sourced' status indicate? I cancelled my May 20 preorder and placed a new order yesterday for overnight shipping. No cc charge to my knowledge so far. Thanks.

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#2748415 - 06/23/09 01:23 PM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: kabolla]
777 Studios - Jason Offline
SimHQ Member

Registered: 02/03/08
Posts: 947
Loc: Redlands, CA
Sourced is good. That means your order is Ok and is being processed.

Jason

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#2748417 - 06/23/09 01:25 PM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: 777 Studios - Jason]
jared17 Offline
SimHQ Member

Registered: 06/02/09
Posts: 116
So this is it, huh.. Time for the release smile

I haven't received any e-mails yet from GoGamer

Jason, if you could check my order it would be greatly appreciated.

Order #: 23161480

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#2748421 - 06/23/09 01:30 PM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: jared17]
777 Studios - Jason Offline
SimHQ Member

Registered: 02/03/08
Posts: 947
Loc: Redlands, CA
This order # is fine Jared.

Jared

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#2748423 - 06/23/09 01:31 PM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: jared17]
Deceptis Offline
SimHQ Member

Registered: 09/28/06
Posts: 3546
Loc: Maryland
Jared, just log into www.gogamer.com and look at your order. That's what I did. Saw my card was hit last night and logged into the website to check the status. It looks like I am good to go. Poor Jason has everyone wanting him to check on their orders. I understand how antsy everyone is getting because I am looking forward to this also. I check what I can myself and then go from there if I think there is an issue.
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#2748425 - 06/23/09 01:34 PM Re: Important Info about ROF GoGamer.com Pre-Orders [Re: Deceptis]
jared17 Offline
SimHQ Member

Registered: 06/02/09
Posts: 116
I can't login to GoGamer, it says I never even made an account there, but as long as Jason says my order # is fine, then I guess I have no reason to try and complain to gogamer why It states that I don't even have an account there.

Thanks by the way, Jason


Edited by jared17 (06/23/09 01:34 PM)

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